Fibre65 speed Issues

[Grantos]

I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps  Upload 0.5mbps.

Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.

I have spoke on the chat for over 1hr and was just going round in circles with them until I then had to stop the chat as I was going out.

Can somebody help me so as I can speak over the phone with an engineer that knows what they are talking about.

[Grantos]

I have a 

Download 53.9

Upload 0.8

Still not sorted me out

[Michelle-TalkTalk]

Ok thank you and please let us know how you get on.

Michelle

[Grantos]

Hi Karl, I have just powered off my modem for over 30 mins, just goint to check the speed

[Karl-TalkTalk]

Hi

Powering off the router for 30 minutes will reset the session from the exchange and will often resolve most speed issues.

Karl.

[Grantos]

I spent over an hour with chat and never got anywhere with them, just kept going around in circles till I then had to stop the chat as I needed to go out.

[Grantos]

Hi Karl. Its nothing to do with the modem its the speed coming into the modem.

[Karl-TalkTalk]

Hi

Have you powered of the modem for a full 30 minutes as this will reset the session.

Karl.