Old router?

[Vickytom]

Hi all,

I have been a customer of talktalks for many years. My current router is the HG633 model.

I've had issues with speed and connectivity for about 2 years but each time I speak to someone they sa there's no issue. 

I thought it may have been the house I lived in but have since moved 15 mins away and still have issues, and they connectivity is somewhat worse!

We often use 4g as we find is quicker than the Internet provided buy talktalk.

Do you think the old router is the problem? I've asked advisers when I've rung if they would replace it and I was told no.

Any advice greatly appreciated 

[Chris-TalkTalk]

Hi Vickytom,

Line  test is passing and router is in sync at 65Mbps, however line test does show some disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Vickytom]

I also had the wrong make router. We have a dsl 3782

[Vickytom]

Forgot to mention that I have fibre 65