on 06-09-2021 04:29 PM
I checked my offers and upgrades and signed up for a 24 month contract, early renewal and checked my account today and it's not showing the benefits as listed in the offer!
It shows the new contract end date but is missing the unlimited UK calls that are supposed to be included.
No mention of the free Alexa and smart plug either.
on 10-09-2021 02:03 PM
on 07-09-2021 04:48 PM
There is some sort of issue with the online deal but the unlimited calls should be included within 24 hours.
I have to call back in 30 days to have the contract rectified to reflect the correct deal.
Hoping it's all sorted now, or in 30 days at least.
Shout out to the lovely guy on the phone, Michael !
on 07-09-2021 04:25 PM
I called the 0800 number as they haven't updated my account to include the free calls yet.
I'm still going round in circles here.
They can't find the deal.
They have rang me back and are trying to help but the offer I had isn't showing for them.
Still waiting for it to be sorted!
It's the first time in probably a decade of being a customer I am looking at other providers.
All I want is the deal I was offered, I'm not asking for anything other than that.
on 06-09-2021 07:29 PM
It would probably be best to phone up on 0345 172 0046 and talk to the Loyalty team about this. Just listen to the recorded messages and when prompted ask for the Loyalty team, they will be best placed to sort out a new contract and get you the best possible deal.