on 19-06-2019 11:13 AM
I've just upgraded to Faster Fibre from Taltalks adsl broadband (go live date 13.6.19) and am not getting the expected result.
I was getting a stabe 9 Mb/s download and 1 Mb/s upload speed on broadband and now get about 13 Mb/s download but only 0.5 Mb/s upload.
Upload sync speed should be a guaranteed 2.1 Mb/s minimum.
I have just moved the hub from its usual position and connected it via a new supplied filter directly to the phone master socket and I will leave it there until this issue is resolved (Normal connection is via a filtered BT faceplate and high quality screened rj11 cable to enable best spread of wifi signal through the house.)
Connecting via the master socket gives no difference in sync speed and aprox 0.2 dB less line noise.
On using Talktalks Service Staus Check it informs me that it is unable to detect what router I am using, which is odd seeing as it is a Talktalk Wifi Hub.
Has anyone experienced anything similar or got any suggestions?
Faulty Wifi Hub?
on 02-07-2019 12:55 PM
on 02-07-2019 12:45 PM
Thanks for that OCE_Debbie,
I can now confirm that at least one issue is resolved.........the TalkTalk service status checker now recognises the Wifi Hub so at least half of this thread's subject is resolved.
I'll keep my fingers crossed for tomorrow.
on 02-07-2019 12:35 PM
on 02-07-2019 11:43 AM
on 02-07-2019 11:19 AM
Just for completeness here is a wifi speed test from a few seconds ago...... and it is pretty good at very close to the (not so good ) sync speeds. ( 12.729 Mbps 551 Mbps )
on 02-07-2019 11:08 AM
The speeds I am quoting are the sync speeds at the router to exchange interface, not the result of a speed test from the pc. So it wont make any difference how I am connecting to the hub.
For the record I am getting very good connections and throughput from the hub to all my devices both wireless and wired all through the house.
If you look through the previous posts you will see that there was a change due to be made to my connection on July 1st (yesterday) which should have improved my sync speeds.
on 02-07-2019 10:46 AM
on 02-07-2019 10:30 AM
It's now July 2nd and i have just checked my Wifi Hub stats which showed no change to the downstream and upstream sync rates with an up time of 10 days since the last reboot.
Now completed a one hour power down and reboot to check if any difference since the expected change to my connection on July 1st.
Result; Downstream = 1279 kbps Upstream = 551 kbps.
This is exactly the same as I was getting since the prior reboot 10 days ago so can you confirm if any change has actually been made to my connection..
There has been a change to my result on the sysrem status checker........ I now see this ;
Different but not really helpful.
on 24-06-2019 10:48 AM
Thanks for that OCE_Michelle,
My previous router will not work with fibre as it is ADSL only.
Also it is an Asus router not Talktalk so probably would not be recognised anyway.
I will bump this thread after the first of July and see what my sync speeds are then.
on 24-06-2019 10:35 AM
Ok, I think this was due to the fault that we raised to our Network Team. If this message doesn't change after the 1st July then we can look into this further. I was going to ask if the previous router is still identified on the checker, however you probably wouldn't be able to check this again until the message disappears.
on 24-06-2019 09:42 AM
Good morning OCE_Michelle,
Yes I am still seeing the same message as of right now.
However i did manage to run the ckecker over the weekend and this is what I see:
If I click on the Information symbol for the router it opens a box which tells me that if I am using a Talktalk router it might be installed incorrectly or have issues, ....... I can't show you that as I am currently getting the "Your internet should be ok now" message.
on 24-06-2019 07:56 AM
on 21-06-2019 07:41 PM
Still trying to run the system status checker and still getting this:
If it is possible. to get this message removed and allow the checker to complete so I can let you see the message about my router I would be very grateful.
on 21-06-2019 10:45 AM
I've removed your last post. If you do receive the error message again could you include the screenshot again but make sure to remove any personal information first.
on 21-06-2019 08:09 AM
Thanks and we can re-check the connection stats again after this date. In regards to the status checker, does this also happen if you use a different browser?
Could you post a screenshot of the message you see (please remove any personal information from the screenshot) and we can pass this on for investigation.
on 20-06-2019 03:05 PM
Thanks for that OCE_Chris.
I will wait and see what happens.
However, Talktalk DO guarantee a minimum upload speed so I cannot say I am entirely content with that.......what's more B.T. do state a minimum for my line (no mention of guarantee on their line checker though).
I notice that my Talktalk Wifi hub is still not recognised by the Talktalk staus checker. Could you chase that up please. It might be relevant that when on standard broadband I was using an Asus N55U dual band router and not the Talktalk one, but surely the Wifi hub should be detected on the fibre connection.
on 20-06-2019 02:39 PM
The network team have said that they Openreach don't guarantee upstream speeds so they can't raise this as a fault, they have however requested a change that should improve your speed but this will only take effect on the 1st July (it may be a few days from then before the speed settles at a faster rate)
on 20-06-2019 12:20 PM
on 20-06-2019 11:49 AM
Bumping this thread as requested by OCE_Chris.
Latest Wifi Hub stats:
|VDSL2 (G_993_2_ANNEX_ B)|
|ATM (G_992_3_ANNEX_ K_ATM)|
No change since yesterday's reboot.