Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

[RichCobley]

Hi

I'm getting an error 503.  I have not moved or anything.  there was a mistake on my account which was supposedly fixed a month ago where you had the wrong address.  Again, we have no internet, we have no mobile reception and my wife is an oncall social worker.  This is the 9th time this has happened.  Please sort this out as a matter of urgency.  I'm really tired of this now.

Rich

[Chris-TalkTalk]

Hi Rich,

Sorry to hear that you've decided to leave but I can understand your decision. I can see that Gliwmaeden2 has given you information about leaving. Apologies again for any inconvenience

Chris

[Gliwmaeden2]

Cancellation requires you to phone up  (NOT Chat), @RichCobley.

You need to give 30 days' notice. Billing is on its own 30 day cycle too, so you can end up being charged a full month ahead despite the notice period and then the subsequent bill refunds unused days pro rata to My Account. 

You then claim that back to your bank account. The bill after that would show £0.00.

So it takes two or three months to tidy everything up.

It's not a straightforward switch when it involves Full Fibre. 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

[RichCobley]

Hi Chris,

            Thanks for your help on this.  We have decided we are going to switch to another provider as we can't risk this happening again.  Can you please tell me what I need to do.  I am out of contract so I am assuming that when I switch to my new provider my service with you will just close.

Is that the case please?

Many thanks

Rich

[Chris-TalkTalk]

Hi Rich,

Glad to hear it's working now. My colleague in the network team has escalated this to have the issue fixed that is causing the connection to drop periodically, it's something to do with an incorrectly reference number so hopefully it won't happen again. Apologies again for any inconvenience 

Chris

[RichCobley]

this is now working with the eero - are there any guarantees this wont happen again?  because i just really want to switch to someone else, ive even tried upgrading and i cant even do that because of issues

[RichCobley]

shall i try the eero again?

[RichCobley]

This is now working with my laptop being directly connected to the laptop.

[Chris-TalkTalk]

Hi Rich,

I've been told that that engineer will go to the wrong address again. I've been asked to ask you to connect a device directly to the ONT bypassing the router and let me know if it will connect to the internet. Could you do this as soon as you can and let me know how you get on

Thanks

Chris

[Chris-TalkTalk]

I'm sorry, I've not received any update yet, I've again requested an update and will let you know as soon as I have any more information

Chris

[RichCobley]

its ok, have called the futurefibre team myself as the updates you supposedly sent this morning hadn't gone through to your colleagues.  I am now getting another engineer sent to me, which will probably go to the wrong address again.

I'm really struggling to figure out what this online service provides as there were no notes regarding any of what happened this morning.  Just being sent around in circles.

Do you actually provide anything other than phone numbers of teams to contact? Do you actually create support tickets at all - it just seems really pointless to me.  I'd rather avoid this altogether if you guys don't actually do anything

[Chris-TalkTalk]

Hi Rich,

Sorry, no update yet, I'll you know as soon as I have one

Thanks

Chris

[RichCobley]

ok, can i just have an update via here please?

[Gliwmaeden2]

@RichCobley, forum staff can only offer support online.

You can call the Future Fibre team on 03451 720074.

[RichCobley]

Any update on this please?  Can someone please call me.  I also want to raise the fact that my upgrade to 900 didn't go through which i would like sorted after this, this would be the fifth time trying to get upgraded

[Chris-TalkTalk]

No problem Rich, happy to help 🙂

[RichCobley]

Hi Chris, thanks for your help on this, I really do appreciate it 

[Chris-TalkTalk]

OK thanks Rich, I'll let our network team know. I'll let you know when I have any more information

Chris

[RichCobley]

Hi Chris, still not working

[Chris-TalkTalk]

Sorry, didn't see you latest post

[Chris-TalkTalk]

Good morning. This was escalated yesterday to have the issue fixed with the address. Just to confirm, have you tried switching the ONT of for 30 minutes again?

Chris