NO CONNECTION SINCE THE 10TH MAY

[Archers]

Surely someone can help me on this. Hours spent on the phone and on the online chat bots. 

Talk Talk engineer booked to come out to me, he turns up, he is an independent engineer who hasn't a clue about the Eero boxes and totally wasted 2 hours of my life.

2 hours on the phone to SUPPORT wow!!! After 35 minutes of going through all the information being transferred 3 times to different people. Explaining about the lights on the Eero and the Fibre box to be asked, can I make sure they have been switched on. If you are going to employ people from a call centre please please train them.

2 hours on the phone I explained I had tried 5 different Eero units and I was not told that there is a router Eero which I should have. The engineer turned up with one he didn't know it was a router box????

Still no connection. Still annoyed... 

Sky worked up until midnight on the 9th. My connection with Talk talk "Went live!!!!!!" on the 3rd, I tried then and was advised wait until your sky connection switches off and it will be ok.

Funny enough just a staling tactic. Sky switched off, Talk Talk still not connecting, still the same error. Where the Eero cannot be assigned a WAN address. Surely this is a simple fix. Your servers are not releasing an IP address to the Eero here. 

Can some one with some knowledge please respond to me.

[archers2]

ANOTHER DAY WITH NO CONTACT FROM ANYONE...

I WOULD LIKE TO GET THIS FIXED PLEASE.

NO CONNECTION SINCE THE 10TH OF MAY AT MY PROPERTY, SURELY THIS DESERVES YOUR UPMOST ATTENTION....

[archers2]

Good afternoon Debbie.

Still no call from your colleague.

[Debbie-TalkTalk]

Morning Gary @archers2 

I've just contacted my colleague now to pass on your message and asked them to contact you today.

Thanks

Debbie

[archers2]

Hi Debbie,

Only one call from Talk Talk today and that was from the sales team trying to get me to open a new account.

I have asked them to get the fault escalation team to contact me, as there is no way I will be opening the 3rd account to try and sort this issue. Surely the definition of insanity is keep doing the same thing and expect a different outcome?

Can someone from the fault team please contact me.

Gary

[Debbie-TalkTalk]

Morning Gary @archers2 

I've passed on your message to our faults escalation team and asked my colleague to contact you ASAP.

Thanks

Debbie

[Gliwmaeden2]

I'll re-escalate this for you, @archers2.

[archers2]

HI Debbie

I still have had no contact from anyone.

I am now back in the UK so not sure if it was because I was abroad.

But it would be great if someone could call me today please to try and sort this finally.

Many thanks

Gary

[Debbie-TalkTalk]

Hi Archers

Have you spoken to my colleague from our faults escalation team? They are managing this fault for you.

[Archers]

My bill has grown since I posted the above.

now you have added a contract breakage fee

surely no internet for 3 months breaks the contract

is anybody out there listening?

[Michelle-TalkTalk]

Hello,

Apologies, I've contacted our Faults Escalation Team now and have asked if they can provide an update on this ASAP.

Michelle

[Gliwmaeden2]

@archers2, post about what's going on with the billing email in a new thread in the billing section of the community. 

It will be a separate issue from service issues.

[archers2]

Today you have surpassed yourselves…

still no internet at my property since 10th May…

Today I have been sent an email as a reminder I haven’t paid my bill?

Not sure if it’s for the first account I have no internet on or the second account I have no internet on.

I have been unbelievably patient but this is pushing me.

Can someone please sort this mess out please.

i was contacted on the 30th and asked for information which I provided but still no update since then?

The only way to get a response is on here, why can I not have a direct number to someone who can help?

I NEED THIS SORTED

AGAIN I WILL SAY 

NO INTERNET AT MY PROPERTY SINCE THE 10TH OF MAY!!!

[Debbie-TalkTalk]

Hi Archers1

The team have just advised that they have made contact with you this morning.

[Debbie-TalkTalk]

Hi Archers1

I have escalated this again this morning and asked the team to make contact ASAP.

I've also asked if they provide me with an update then I can post here and let you know.

[Archers1]

Another day...

Still no update...

[Debbie-TalkTalk]

Hi Archers1

I'm really sorry about this.

I've contacted the team now and I will post back here as soon as I receive an update.

[Archers1]

Chris 

But there has been no contact from then since the 10th of July is this acceptable?

I just want some information on what is happening.

I am paying twice for NO SERVICE TO MY PROPERTY STILL.

Its ok just keep saying they are looking into it but I need it sorted.

Surely they have more information since the 10th.

We know what the issue is, it just needs sorting.

[Archers1]

ANOTHER DAY AND NO RESPONSE...

WHAT IS HAPPENING...

SHALL I OPEN A NEW POST STATING THAT I HAVE HAD NO CONNECTION TO MY PROPERTY SINCE THE 10th MAY.

THIS IS GETTING BEYOND A JOKE.

I AM PAYING FOR 2 SERVICES AND RECEIVING NONE AT MY PROPERTY AND NOW BEING IGNORED....

CUSTOMER SERVICE?????

[Chris-TalkTalk]

Hi Archers1,

I'm sorry this is taking so long, it is currently under investigation by our Order Management team, we'll let you know as soon as we have more information

Chris

[Archers1]

Again STILL NO RESPONSE....

I am currently paying for 2 fibre connections as this was meant to be the way to sort your issue out.

I still have NO FIBRE CONNECTION TO MY PROPERTY.... SINCE 10th MAY.. ALMOST 3 MONTHS.

Is this acceptable. Is waiting over 2 weeks for a call back acceptable? Can someone please speak to me and come some one please sort this out.