Router Boosters request

[Anneprit]

May I order 2 x Free of charge boosters for 2 rooms with TV’s in  as since Fibre installed I’m not getting full service of Netflix Prime Disney I Player etc in the other rooms bedroom kitchen

there was no problem before

[Chris-TalkTalk]

No problem 🙂

Chris

[Anneprit]

Thank you

Please ensure the charge of £89 is removed from my account as it was sent as a No Reply email so I can’t respond 

Thank you again for your assistance 

[Chris-TalkTalk]

Sorry, just ignore the email, it's sent automatically when we order an eero, I confirmed before I submitted the order that the cost is £0.00

Chris

[Anneprit]

I just received an email with a charge of £89 for it (?)

[Chris-TalkTalk]

No there's no charge for the 2nd eero

Chris

[Anneprit]

I only want it if it is free

otherwise please cancel

My system was working perfectly on all 2 tvs before I changed to full fibre Eero.

Is there a charge for the 2nd Eero?

[Chris-TalkTalk]

No problem 🙂

[Anneprit]

Thank you

[Chris-TalkTalk]

OK, I'll order the eero now

Chris

[Anneprit]

Yes please arrange. Thanks 

[Anneprit]

OK

I'd like to try the 2nd Eero.  

[Chris-TalkTalk]

We wouldn't supply a booster for each TV, a second eero is probably the best option

Chris

[Anneprit]

I think supplying the boosters for each TV would be better.

[Chris-TalkTalk]

OK, I can send another eero to test with, too see if this resolves the issue. Would you like me to arrange this?

Chris

[Anneprit]

There is a TV in lounge connected to Eero.

There i a TV in kitchen and TV in bedroom.  When apps such as Netflix, Prime, I Player etc are utilised they only play for a short time and they stop and then a message appears asking to re-start the app.  Very annoying!

[Chris-TalkTalk]

When you say that you are not getting full service on the two TV's what do you mean exactly?

Chris

[Anneprit]

Yes

[Chris-TalkTalk]

OK thanks. Are you currently using an eero?

Chris

[Gliwmaeden2]

We seem to have two concurrent topics for this:

https://community.talktalk.co.uk/t5/Full-Fibre/Access-to-Netflix-I-Player-in-all-rooms/td-p/3031709

[Anneprit]

I have updated my Community Profile as requested