Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Still waiting for returns bag

Anonymous
Not applicable
Staff
Private Message

‎15-06-2024 09:48 AM - edited ‎15-06-2024 09:49 AM

Message 8 of 8

Hello,

 

I recently moved to another provider, I have been waiting to send the 2 eero routers back to you but no returns bag has arrived 

 

Please can you send one out asap as I would not like to be charged.

 

Cheers

Labels:
0 Likes
7 REPLIES 7

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Anonymous

on ‎01-07-2024 11:07 AM

Message 1 of 8

Hi Ryan806

 

It was sent via royal mail on the 28th June. 

 

Should be with you by now. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Anonymous

on ‎27-06-2024 08:58 PM

Message 2 of 8

They should have reached you at least a week ago as they normally only take a couple of days to arrive. 

 

I'll re-escalate this thread for staff attention, @Anonymous.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Anonymous
Not applicable
Staff
Private Message
In response to Arne-TalkTalk

on ‎27-06-2024 07:26 PM

Message 3 of 8

Hello Arne,

 

How long will this take to arrive as I really don't want to get charged for the equipment

 

Ryan

0 Likes

Anonymous
Not applicable
Staff
Private Message
In response to Arne-TalkTalk

on ‎17-06-2024 01:19 PM

Message 5 of 8

Thanks!

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎17-06-2024 01:10 PM

Message 6 of 8

Hi Ryan806 

 

I have requested a returns bag to be sent to you ASAP. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-06-2024 10:07 AM

Message 7 of 8

Staff will respond after the weekend, @Anonymous.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026