Still waiting for returns bag

[Ryan806]

Hello,

I recently moved to another provider, I have been waiting to send the 2 eero routers back to you but no returns bag has arrived 

Please can you send one out asap as I would not like to be charged.

Cheers

[Arne-TalkTalk]

Hi Ryan806

It was sent via royal mail on the 28th June. 

Should be with you by now. 

[Gliwmaeden2]

They should have reached you at least a week ago as they normally only take a couple of days to arrive. 

I'll re-escalate this thread for staff attention, @Ryan806.

[Ryan806]

Hello Arne,

How long will this take to arrive as I really don't want to get charged for the equipment

Ryan

[Arne-TalkTalk]

No problem.

[Ryan806]

Thanks!

[Arne-TalkTalk]

Hi Ryan806 

I have requested a returns bag to be sent to you ASAP. 

Regards

[Gliwmaeden2]

Staff will respond after the weekend, @Ryan806.