eero 6 pro won't connect to TV via wifi.

[aaronjunited]

So I have had the eero 6 pro for a few years now. I have an LG tv that won't connect to the router.

The connection is fine and everything is up to date on the eero. No issues except the TV not connecting.

Can anyone confirm if this is because of an old network adapter in the TV not being compatible with eero 6?

[Michelle-TalkTalk]

Morning,

@KeithFrench - Would you be able to provide any advice please?

Thanks

Michelle

[aaronjunited]

The older talk-talk router was on the 2.4GHz band and the eero has a function that disables the 5GHz band to allow 2.4GHz to connect without interference. But sadly this doesn't work.

[DJI_MINI_2_SE]

I found the wi-fi specks for your monitor if these are correct cold this be the reason you are having problems - 

802.11b is one of the oldest Wi-Fi standards. It supports a theoretical maximum throughput of 11 Mbps over short ranges using the 2.4GHz band.

[aaronjunited]

I used a second eero 6 borrowed from a friend to extend Wi-Fi upstairs. But that made no difference to the situation. 

[Chris-TalkTalk]

I don't know how feasible it is but have you tried moving the TV nearer to the eero to see if it's a wifi range issue?

Chris

[aaronjunited]

Always wifi with previous router as it's in the bedroom and no ethernet going up there from down stairs.

Wifi signal was full bars with previous router.

[Chris-TalkTalk]

Thanks, and you definitely connected it by wifi to your previous router and not Ethernet cable?

Chris

[aaronjunited]

It's an LG model: 29MT31S-PZQ

[Chris-TalkTalk]

What's the model number of your TV?

Chris

[aaronjunited]

No wifi shows up to connect to. I have disabled the 5ghz band temporary to see if that helped. I have reset TV many times. 

[Chris-TalkTalk]

Thanks. What happens when you try to connect the TV, do you get an error message?

Chris

[aaronjunited]

Yes everything was fine before the eero.

[Chris-TalkTalk]

Hi aaronjunited,

Just to confirm, has the TV connected OK with a previous router?

Chris

[ferguson]

OK, thanks for trying that. Let's see if the support team can help further.

[aaronjunited]

Thank you for your response. I tried this a few times. I hard reset the TV and restarted router. Still no connecting.

[ferguson]

Try temporarily disabling the 5GHz band in the eero and then try connecting the TV again. 

https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-M...