help needed

[babycash]

first time use talktalk broadband （500mbs）and some dealer from giganet come and said he would help us change our broadband to giganet （900mbs） but here is the problem about why do we have yo pay for both giganet and talk talk twice？ i though talktalk already know i change the speed but im still under giganet but why still gonna charge my old （500mbs） should i cancel the （500mbs）first then apply the giganet（900mbs）？ i dont know what do. please help.

[Arne-TalkTalk]

Sorry im confused,  "some dealer from giganet come and said he would help us change our broadband to giganet "  do you have 2 providers?

[Divsec]

Hi @babycash if your talk talk contract is relatively new (3 weeks or more since go live) you will face charges to cancel, the more time to run the higher the charges. This page https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 gives you all the details.

A question though, what will 900 mbs give you that 500 mbs can't?