Home phone not working, no dial tone, support staff useless.

[Trooper9]

Yesterday I spent one and a half hours on mobile phone to two different alleged technical support engineers. They were informed that there was no dial tone and that I had connected a simple corded telephone to the line and that I could only hear low level electronic noise. Eventually after running tests on the line I was told that the tests showed that there was no problem with the lines to my house so the "device's operating system could need updating by the vendor".  A simple corded telephone? They could not understand this. I suggested that the problem was probably with the Open Reach exchange but all I got back was the same answer, update the device!

Is there anyone I can call other than these clowns?

[Chris-TalkTalk]

Hi Trooper9,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Trooper9]

Yeah, I didn't notice that at the time. Was dashing to go out. I'm new to this forum and so far I'm totally underwhealmed with TalkTalk. Forced into it by Shell Broadband bailing out.

[Gliwmaeden2]

@Trooper9, the notification emails are from a No Reply address. 

So always post back in the thread to reply.

[Trooper9]

Hi Karl, I replied yesterday to your email:

Corded phone was connected directly to test socket, it is now connected to the ADSL splitter so that I can use the broadband. 

Yes please to engineer

The fault however may lie in the Outreach exchange as I have had this problem here several years ago.

[Karl-TalkTalk]

Hi

All tests are clear, so no visible issues identified.  If you have tried an alternative handset with nothing else connected, no router or filters etc, directly at the master socket or 'Test Socket' if you have one, and there is still no dial tone, then an engineer will need to be arranged.

As the tests are clear, this would be an appointed engineer at an agreed time with yourself.

Would you like to arrange this here ?

Thanks  

Karl.