Slow download speeds since holiday

[briantrumpet1]

Hi - could someone check my broadband connection speed/stability from the TT end please? Since I got back from a long holiday, it's been quite a way off the subscribed speed, and quite unstable from the laptop end for downloading, having frequent misfires on loading pages.

Thanks.

[briantrumpet1]

And FWIW, 15 minutes later, wifi and wired... is the variability of 'loaded latency' of any interest? My uninformed observation is that pages quite often take two goes to load, even on wired connection...

[briantrumpet1]

FWIW, here are two speedtests, the first on wifi, the second wiredwifiethernet

[briantrumpet1]

Right, deeds done, and here are the new readings...

[briantrumpet1]

Thanks Keith. A job for later today or tomorrow, when it's raining!

[KeithFrench]

Oops, thanks @ferguson for pointing out my typo!

Hi @briantrumpet1 

The 5GHz channel I meant you to use was 52, sorry about that.

[ferguson]

Hey @KeithFrench I don't think you meant switch the 5GHz band to 11 also, did you?  😉

[briantrumpet1]

Thanks Keith - I'll have a play with that over the weekend, and will report once done!

[KeithFrench]

Hi @briantrumpet1 

They are fine thank-you.

A couple of recommendations:-

1. Please move the 2.4GHz band to channel 11. You can only use channels 1, 6 or 11 in this band as they are classed as the only non-overlapping channels.
2. You can try moving the 5GHz band to channel 52. When you do so, you will have to wait at least 60 seconds before the network will be available again. Then you must check that all of your 5GHz devices can still use this band. Whilst totally permitted to use channels 52 - 140, not all Wi-Fi network adapters have the additional circuitry in them to use these channels.

[KeithFrench]

Hi @briantrumpet1 

I'll have a look at these tomorrow and get back to you.

[briantrumpet1]

Hi @KeithFrench  - thanks for the clear guide... I hope I've followed the instructions properly!!

[KeithFrench]

Hi @briantrumpet1 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

[briantrumpet1]

Thanks @KeithFrench  Sounds entirely plausible! It's a TT Huawei DG8041W-2.TS

[KeithFrench]

Hi @briantrumpet1 

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

[Michelle-TalkTalk]

Morning,

Thanks for confirming and please let us know how you get on 🙂

Thanks

[ferguson]

There are things you can do to improve WiFi performance and we are lucky to have an expert in the field amongst our ranks. @KeithFrench could you oblige, please? 

[briantrumpet1]

Thanks for checking Karl. That was via wifi... since your reply, I've run a long ethernet cable downstairs, and yes, that's zipping along nicely, though the wifi from where I work is still very spotty, which it wasn't before I had my hols... very weird. I might try some experiments by moving my router around a bit and seeing if that improves it on wifi.

[Karl-TalkTalk]

Hi

Your router is in sync at 60mb, which is correct for your line. Are you using the laptop wired or over WiFi ?

Thanks  

Karl.