Wifi speed

[Neshniva]

Hi there I have a problem again, my wifi is very very slow for some reason even tho I have like 4 or 5 devices connected to it and I am very close to thr router. No matter what I do it is still very slow, my download speed is 1.65 and my upload speed is 0.50 and everything is so delayed. I pay 30 pounds for it and I get very slow wifi connection, please help me

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @Neshniva,

I've removed your multiple duplicate topics, the staff here will be able to help you on this topic, so please just stick to this one topic for this problem.

You will need to complete your community profile as I've described in my reply above, as that is how the staff will identify your account. If you don't complete your community profile the staff here will not be able to help as they won't know who you are.

Don't post any personal details in this topic, just add them to your community profile.

The staff here will be back in the morning and will hopefully be able to reply to this topic tomorrow to assist.

[Skynet_TX]

Hi @Neshniva,

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds below that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.