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5Ghz Wi-Fi on D-Link router keeps failing

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3 REPLIES 3
salvagemachine
Team Player

We've noticed the past two weeks that the 5Ghz signal on the router keeps dropping internet, so our devices need to connect to 2Ghz instead.

 

I've checked the other wifi signals to see if it's a busy channel but it all looks fine. I'm wondering if the router is beginning to fail.

 

Can we try using the newer routers to see if that fixes this issue?

 

I think the internet connection to the router is fine, it's the Wi-Fi from the router that seems to be faulty. 

Community Team

Hi salvagemachine

 

I'm sorry to hear this.

 

Can I just check if you have also tried factory resetting the router using the pin hole reset?

 

Thanks

 

Debbie

salvagemachine
Team Player

Yes we did that a few days back 

Community Team

Hi salvagemachine

 

I can send a HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie