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New router just flashing amber/white

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7 REPLIES 7
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Popular Poster

My internet was supposed to go live on the 26th Feb, and I've been informed via email that my service should be live. However, my router seems to cycle through flashing amber and flashing amber/white. I tried to get assistance through talk talk webchat but was eventually told the issue was with my devices/the website I was trying to access...ridiculous!

 

Can this be investigated please?

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Community Star

That sounds like an authentication issue. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details. On

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi ashleh

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see that your router is not in sync.

 

Do you have another router that you can test with? Is the router connected at the test socket?

 

Thanks

 

Debbie

 

 

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Popular Poster

We tested with the previous TalkTalk and it still wasn't working. I believe it's connected to the only socket in the apartment (it's in the living room), so I imagine this would be the test socket?

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Community Team - TT Staff

Hi ashleh

 

Thanks for your reply.

 

Would it be possible to post a photo of your master socket?

 

Debbie

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Popular Poster

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Popular Poster

IMG_20190301_122938.jpg

 

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Community Team - TT Staff

Hi ashleh

 

Thanks for your reply.

 

This is not an NTE5 master socket (no test socket)

 

Is your landline service working ok when making calls? I can then pass this fault over to our Network Team.

 

Thanks

 

Debbie