Chat is available 9am to 6pm every day, @ydk91.
Links from here:
It is often busy, but worth trying.
It will probably be a couple of days before staff reach your thread, because of the weekend backlog and they will be working from oldest to newest posts.
They will need to identify your account. Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
I'm really sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.