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FIbre Support

Get expert support with your Fibre connection.

Fibre65 speed Issues

Grantos
Conversation Starter
Private Message TalkTalk

on ‎27-08-2024 11:39 AM

Message 84 of 84

I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps  Upload 0.5mbps.

Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.

I have spoke on the chat for over 1hr and was just going round in circles with them until I then had to stop the chat as I was going out.

Can somebody help me so as I can speak over the phone with an engineer that knows what they are talking about.

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83 REPLIES 83

Grantos
Conversation Starter
Private Message TalkTalk

on ‎27-08-2024 11:54 AM

Message 81 of 84

I spent over an hour with chat and never got anywhere with them, just kept going around in circles till I then had to stop the chat as I needed to go out.

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Grantos
Conversation Starter
Private Message TalkTalk

on ‎27-08-2024 11:53 AM

Message 82 of 84

Hi Karl. Its nothing to do with the modem its the speed coming into the modem.

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎27-08-2024 11:41 AM

Message 83 of 84

Hi

 

Have you powered of the modem for a full 30 minutes as this will reset the session.

 

Karl.

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