FIbre Support

debbiec · ‎14-03-2023

I have reported via the online portal via network test a fault 3 times now.

Each time the fault clears (assume done). Same issue with very very slow internet speeds so run another check only for it to tell me there is a fault and it is being dealt with!

What is going on?

Debbie-TalkTalk · ‎17-03-2023

Hi Debbie

Would you like me to send a new router for testing?

Thanks

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Debbie-TalkTalk · ‎16-03-2023

Hi Debbie

Have we recently sent you a new router for testing?

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debbiec · ‎15-03-2023

No, the router is on 24/7

Even slower todfay

Karl-TalkTalk · ‎15-03-2023

Hi @debbiec

All tests are currently clear, but I can't see the router online, are you turning this off ?

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎14-03-2023

You are absolutely right to follow this up, @debbiec.

There are sometimes rather strange results on My Connection, with no explanation for the fault disappearing but reappearing when you run the test. No explanation about what is being done about it ....

Staff reply during the day, Monday to Friday.

Gliwmaeden2, a fellow customer.

FIbre Support

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