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on 18-06-2024 01:11 PM
Hi TalkTalk,
Hopefully you can help...
In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves the issue until it occurs again. All other devices connected via Wi-Fi continue to function as normal.
This is at both my own and my mums house that have the same model Sagemcom WiFi Hub.
At both locations with the Sagemcom WiFi Hub my car (Volvo AAOS) will not connect to the WiFi despite a strong signal.
My brother also has TalkTalk Internet but with Amazon Eero, my car connects fine there, and my iPhone's WiFi functions as expected, no intermittent reporting of "no internet connection".
Aside from buying an OpenReach VDSL2 modem and a set of Amazon Eero, are there any other options available to me?
iPhone is on IOS 17.5.1 but this issue existed with previous iOS versions since brought in March 2024. I've also disabled "Private WiFi Address" within iOS at locations with the Sagemcom router in case it was upsetting things.
Volvo AAOS has recently had a big update from AAOS 11 to AAOS 12 and the issue persists.
Both Sagemcom Routers are on the latest version of Firmware.
Can you suggest a "next move" please?
Many thanks.
on 31-08-2024 05:54 PM
Guys, I seem to remember now you mentioned this, that iPhones can be very fussy over channel bandwidth. However, that was from a long time ago.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 31-08-2024 05:32 PM
2.4GHZ - 20MHZ
5GHZ - 80MHZ
on 31-08-2024 05:19 PM
@Deanosafc24 Out of curiosity do you remember the static bandwidth settings for 2.4 and 5ghz?
I’m curious what your router was set too.
I’ve adjusted two routers so far with apparent success and I’ve got a third one to do tonight or tomorrow.
Will be interesting to see if optimisation undoes this possible fix, and also why the default setting from TalkTalk isn’t “auto”, is there a reason such as a firmware bug?
on 31-08-2024 02:17 PM
I’ve changed my bandwidth to Auto and it seems to be working upto now.
wonder if we’ve cracked the PROBLEM 🤞🤞🤞🤞🤞
on 30-08-2024 10:00 PM
Yes, WiFi optimisation can change the channel bandwidth, but if it is correct now (20MHz for 2.4GHz and 80MHz for 5GHz) it does tend to leave it alone. The extender should follow the router's configuration, but there are times when if the router is set to 20MHz the 266 will use 40MHz. I reported this bug some while ago now, it does not affect the 5GHz, which is OK.
Keith
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on 30-08-2024 04:23 PM
Hi @KeithFrench, my understanding is that it's not the actual broadcast channel, but the bandwidth allocated to the device(s) on that broadcast channel.
Does Wi-Fi optimisation adjust the "bandwidth" as well as the channel frequency? I was hoping it was just the broadcast channel frequency.
Any ideas if you can adjust the same on the Mesh extender?
on 30-08-2024 04:18 PM
Alas, @AldridgeAndy WiFi optimisation can & will override all channel allocations that you have just set. If only we could get it disabled.....
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 30-08-2024 04:15 PM
Just a suggestion for anyone following this, I'll hopefully know more by Monday...
When checking the bandwidth available to the 2.4ghz and 5ghz channels on both routers I have access to they had different static values set, possibly from earlier investigations to this issue between the Sagemcom Router and iPhones.
I've changed the bandwidth setting to "Auto" for both 2.4ghz and 5ghz channels and also turned off WPS for both too.
This seems to have improved iPhone WiFi stability at my home address which also has the Fast 266 mesh repeater.
I carried out the same change at my mums address yesterday afternoon and when I return later today, I'll see if iPhone stability has improved there too.
After making the changes you need to restart your phone or leave the house and come back later and the new connection seems more stable on first impression. I not saying it's perfect, but it's improved.
One for the TalkTalk staff, having made the changes at my Mum's house my car can now connect to the Sagemcom there for the first time since I've took delivery. At my house I have the Fast 266 mesh repeater, does disabling WPS and applying "Auto channel bandwidth" on the router also copy through to the extender or does the extender have it's own settings that I can't access? It would be great if I could replicate the same settings to the extender so I can allow my car to connect to my own home's WiFi.
on 22-08-2024 08:47 AM
Hi Andy
I'll email the Team to see why they have not made contact with you.
Thanks
Karl.
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on 21-08-2024 07:01 PM
Hope so, I may have to change to another ISP shortly
on 21-08-2024 06:59 PM
@Deanosafc24 No it hasn’t and it’s becoming increasingly frustrating.
Let’s hope that Sagemcom or TalkTalk bring an agreeable solution to the table shortly.
on 21-08-2024 06:47 PM
This problem still has not been resolved 😡
on 15-08-2024 03:17 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 15-08-2024 03:10 PM
Many thanks Karl, will feed back as soon as I have anything to share.
on 15-08-2024 03:08 PM
Hi
OK, I've requested a Hub is sent.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 15-08-2024 03:04 PM
Great, number should be in private notes already, it’s the 0121 number … I’ll go and double check and add if needed.
on 15-08-2024 02:56 PM
Hi
sorry, this was in response to your pm to Debbie... who is off today.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 15-08-2024 02:41 PM
@Karl-TalkTalk Who was this message aimed at ?
on 15-08-2024 02:14 PM
Hi
We could try - can you add here phone number to the private notes section of your 'Community Profile'
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 14-08-2024 07:48 AM
Hi Andy,
Thanks for confirming. I believe that the team are still investigating and trying different things to try and get to the bottom of this.
Michelle