TalkTalk Sagemcom Hub - WiFi Issues

[AldridgeAndy]

Hi TalkTalk,

Hopefully you can help...

In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves the issue until it occurs again. All other devices connected via Wi-Fi continue to function as normal.

This is at both my own and my mums house that have the same model Sagemcom WiFi Hub.

At both locations with the Sagemcom WiFi Hub my car (Volvo AAOS) will not connect to the WiFi despite a strong signal.

My brother also has TalkTalk Internet but with Amazon Eero, my car connects fine there, and my iPhone's WiFi functions as expected, no intermittent reporting of "no internet connection".

Aside from buying an OpenReach VDSL2 modem and a set of Amazon Eero, are there any other options available to me?

iPhone is on IOS 17.5.1 but this issue existed with previous iOS versions since brought in March 2024. I've also disabled "Private WiFi Address" within iOS at locations with the Sagemcom router in case it was upsetting things. 

Volvo AAOS has recently had a big update from AAOS 11 to AAOS 12 and the issue persists.

Both Sagemcom Routers are on the latest version of Firmware.

Can you suggest a "next move" please?

Many thanks.

[AldridgeAndy]

Just a suggestion for anyone following this, I'll hopefully know more by Monday...

When checking the bandwidth available to the 2.4ghz and 5ghz channels on both routers I have access to they had different static values set, possibly from earlier investigations to this issue between the Sagemcom Router and iPhones.

I've changed the bandwidth setting to "Auto" for both 2.4ghz and 5ghz channels and also turned off WPS for both too.

This seems to have improved iPhone WiFi stability at my home address which also has the Fast 266 mesh repeater.

I carried out the same change at my mums address yesterday afternoon and when I return later today, I'll see if iPhone stability has improved there too. 

After making the changes you need to restart your phone or leave the house and come back later and the new connection seems more stable on first impression. I not saying it's perfect, but it's improved.

One for the TalkTalk staff, having made the changes at my Mum's house my car can now connect to the Sagemcom there for the first time since I've took delivery. At my house I have the Fast 266 mesh repeater, does disabling WPS and applying "Auto channel bandwidth" on the router also copy through to the extender or does the extender have it's own settings that I can't access? It would be great if I could replicate the same settings to the extender so I can allow my car to connect to my own home's WiFi.

[Karl-TalkTalk]

Hi Andy

I'll email the Team to see why they have not made contact with you.

Thanks  

Karl. 

[Deanosafc24]

Hope so, I may have to change to another ISP shortly 

[AldridgeAndy]

@Deanosafc24  No it hasn’t and it’s becoming increasingly frustrating. 

Let’s hope that Sagemcom or TalkTalk bring an agreeable solution to the table shortly. 

[Deanosafc24]

This problem still has not been resolved 😡

[Karl-TalkTalk]

No Problem 🙂

Karl 

[AldridgeAndy]

Many thanks Karl, will feed back as soon as I have anything to share. 

[Karl-TalkTalk]

Hi

OK, I've requested a Hub is sent.

Karl.

[AldridgeAndy]

Great, number should be in private notes already, it’s the 0121 number … I’ll go and double check and add if needed. 

[Karl-TalkTalk]

Hi

sorry, this was in response to your pm to Debbie... who is off today.

Karl.

[AldridgeAndy]

@Karl-TalkTalk  Who was this message aimed at ? 

[Karl-TalkTalk]

Hi

We could try - can you add here phone number to the private notes section of your 'Community Profile' 

Karl.

[Anonymous]

Hi Andy,

Thanks for confirming. I believe that the team are still investigating and trying different things to try and get to the bottom of this. 

Michelle

[AldridgeAndy]

@Debbie-TalkTalk  

Hi Debbie I do have Wi-Fi Calling enabled, to be honest it's been enabled as default on one iPhone or another for years.

[Debbie-TalkTalk]

HI Andy

Quick question, do you have Wi-Fi calling enabled?

[AldridgeAndy]

Not yet, as the issue still persists with the TalkTalk Sagemcom router from iOS 17.4.1 right up to the recent iOS 17.6 and 17.6.1 releases.

[Debbie-TalkTalk]

Hi @Deanosafc24 

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

[Deanosafc24]

Anymore information on this matter please? 

[Anonymous]

Hi Andy,

Apologies, no additional update as yet but the team are still investigating and testing this. We'll continue to chase for updates.

Thanks

Michelle

[Debbie-TalkTalk]

Morning Andy

I'm really sorry for the delays.

I've chased the team again this morning for an update.