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on 15-04-2023 09:05 AM
Since upgrading my broadband to the Amazon echo route fibre 150 I have had AWFUL connection it always drops. It doesn’t reach to the back of my house. I work from home and it’s ridiculous having such an unstable connection. My speed on contract states ( estimated download speed between 150.0 Mbps and 153.0 Mbps with a minimum guaranteed download speed of 120.0 Mbps and upload speed of 30.0 Mbp)
but all it’s been is the same from my old contract 65mps download and upload is 19. I am paying extra for absolutely nothing had such a terrible experience and I won’t be paying my bill if this carries on. Any suggestions cause they’re useless on the phone talking to talktalk! ? Thanks
on 25-04-2023 01:28 PM
I'm sorry it's taking so long, I'll let you know when I have any more information
Chris
Chris, Community Team
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on 25-04-2023 01:25 PM
This is just getting ridiculous! I was told 24 hours it’s been days
on 25-04-2023 12:15 PM
Sorry for the delay, I'm trying to get an update, I'll let you know when I have one
Chris
Chris, Community Team
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on 24-04-2023 10:06 AM
Still waiting for them to give me an update
on 20-04-2023 06:35 PM
I'll re-escalate this for you, @Caitlinanne123. Staff won't be back before the morning though.
on 20-04-2023 06:29 PM
Any update please ?
on 19-04-2023 11:29 AM
We usually get an update within 24 hours
Chris
Chris, Community Team
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on 19-04-2023 10:12 AM
How long does this usually take to investigate thanks
on 19-04-2023 10:06 AM
I'm sorry for any inconvenience, I'll let you know when I have an update
Chris
Chris, Community Team
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on 18-04-2023 02:33 PM
Thanks for the information, I've sent you a PM to confirm some details so that we can look into it further
Chris
Chris, Community Team
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on 18-04-2023 02:05 PM
I have attached a photo for you
on 18-04-2023 01:50 PM
Thanks, could you tell me which lights are on on the ONT at the moment
Chris, Community Team
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on 18-04-2023 01:48 PM
BT open reach
on 18-04-2023 01:45 PM
OK thanks. Was the service installed by BT Openreach or City Fibre?
Chris
Chris, Community Team
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on 18-04-2023 01:42 PM
Yes that is correct I have plugged it into my work laptop and my personal laptop and it still is the same speed
on 18-04-2023 01:38 PM
So just to confirm, if you connect a device directly to the ONT with an Ethernet cable, bypassing the eero, you only get throughput speeds of 65Mbps?
Chris
Chris, Community Team
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on 18-04-2023 01:29 PM
It’s the same rubbish speed as I mentioned in my first post. Nothing is changing
on 18-04-2023 11:37 AM
Hello,
Apologies for the confusion, the box on the wall which the eero is connected to. This is just to confirm if the speeds coming into the property are ok.
Thanks
on 18-04-2023 11:34 AM
Hello I have 1 eero router. What do you mean ONT?
on 17-04-2023 07:37 AM
Morning,
I'm sorry to hear this. Can I just confirm, how many eeros do you have? What speeds do you see if you remove the eero and connect directly at the ONT?
Thanks