There are differing levels of support.
There is office hour support during published open times on the phone, by chat and on this forum.
Outside of these hours there is help via the forum with customers ( such as the community stars who are volunteers) who have varying level of expertise can answer queries and try and resolve issues. We do need to sleep though!
Then there is self help which is 24/ 7 365, with a myriad of help pages that cover most common issues.
There are also self help automated tests on lines etc via my account that identify line faults and raise fault tickets.
The claim is therefore accurate given all the lines of referral available.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry there are plenty of ways to reach out if you need to speak to TalkTalk directly if you do not obtain the answer you require.
Please see the pinned post at the top of each forum page for a link.
