There are differing levels of support.
There is office hour support during published open times on the phone, by chat and on this forum.
Outside of these hours there is help via the forum with customers ( such as the community stars who are volunteers) who have varying level of expertise can answer queries and try and resolve issues. We do need to sleep though!
Then there is self help which is 24/ 7 365, with a myriad of help pages that cover most common issues.
There are also self help automated tests on lines etc via my account that identify line faults and raise fault tickets.
The claim is therefore accurate given all the lines of referral available.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
