For queries about your TalkTalk broadband service.
on 15-12-2021 12:13 PM
I'm having serious issues where my work's vpn, Cisco AnyConnect, continuously drops and reconnects. This only happens with Talk Talk, not when I'm using my phone as a hotspot or any other wifi network. From searching the forums this seems to be a known issue.
My work's IT dept have advised I ask the following from you:
If there are any fixes I can implement via my router settings, please let me know. I've previously tried a factory reset.
on 15-12-2021 02:27 PM
Hi
Cisco usually works fine with this model without making any changes, but as it's quite old now, we can't rule out a failing router. A new one will usually be out in 24hrs to 48hrs.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 15-12-2021 02:25 PM
Thanks Karl, when should this come through by? I take it none of the steps suggested by by work's IT dept in the original post were helpful?
on 15-12-2021 02:01 PM
Hi
Cisco Any Connect does work fine with the HG633 router, but as this is about 6 years old, I'll get a new router out to you to test.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
15-12-2021 01:05 PM - edited 15-12-2021 01:10 PM
Done!
Just to pre-empt a likely suggestion, I don't have an ethernet cable so can't connect to the router directly.
on 15-12-2021 12:20 PM
Hi
Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.