on 22-05-2022 09:36 AM
Not sure if I am in the right place but I am in need of some advice / assistance,
I've been with talktalk for as long as I can remember, and up until recently have had no problems.
I renewed my contract again for this year and was told my speeds would not suffer nor change.
I was told on the chat by the agent that my speeds would remain around 35 mb/s.
I am now pushing around 25 mb/s at the best of times, and have to reset my internet often due to slow and sluggish speeds. I am unsure if my router is in need of replacement, as it definitely does not reach as far as it did a year ago.
I am sick of sitting on the talktalk livechat for hours on end and getting no where.
They are now claiming 24 is guaranteed speed, when I was told 28 on renewal.
Anyone have any advice as to what I can do?
I received 35mbs+ in years prior and now i'm losing out on 10mbs which is a lot when it is already so small. I've done all the troubleshooting steps with the reps numerous times but nothing has ever changed.
I'm seeing about 25, however the sync speed in itself is lower than it ever was,
It used to sync at 35, I feel as though openreach have messed with my lines at the cabinet
on 24-06-2022 06:36 AM
on 20-06-2022 06:41 AM
Thanks for the update. I've re-checked the connection stats now and I can see that the sync speed hasn't changed and the connection looks very stable. Could you try powering down the router for a full 30 minutes please.
on 17-06-2022 09:28 PM
Hi @Michelle-TalkTalk ,
Range seems to be better, however the speed into the house (as per router admin) is still slow in comparison as to what i've had prior 😞
Seem to be sitting at 27 instead of 37 which I had originally, which slowly gradually reduced.
Is there anything that can be done about this?
I'm due to renew in November and am in two minds,
Appreciate the assistance
on 10-06-2022 08:47 AM
on 08-06-2022 06:24 AM
on 06-06-2022 08:22 AM
Sorry for the delay.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection/speed compares with this router.
on 27-05-2022 07:09 AM