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Download speed reducing over the years - Slow & Sluggish

Spiug
Team Player
Message 25 of 25

Hi there,

Not sure if I am in the right place but I am in need of some advice / assistance,

 

I've been with talktalk for as long as I can remember, and up until recently have had no problems.

 

I renewed my contract again for this year and was told my speeds would not suffer nor change.

I was told on the chat by the agent that my speeds would remain around 35 mb/s.

 

I am now pushing around 25 mb/s at the best of times, and have to reset my internet often due to slow and sluggish speeds. I am unsure if my router is in need of replacement, as it definitely does not reach as far as it did a year ago.

 

I am sick of sitting on the talktalk livechat for hours on end and getting no where.

 

They are now claiming 24 is guaranteed speed, when I was told 28 on renewal.

 

Anyone have any advice as to what I can do?

 

I received 35mbs+ in years prior and now i'm losing out on 10mbs which is a lot when it is already so small. I've done all the troubleshooting steps with the reps numerous times but nothing has ever changed.

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24 REPLIES 24

Message 1 of 25

Hi Spiug

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

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Message 2 of 25

Hi @Debbie-TalkTalk 

 

That would be fantastic

Thank you

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Message 3 of 25

Hi Spiug

 

Would you like me to arrange an Openreach engineer visit to investigate further?

 

Thanks

 

Debbie

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Message 4 of 25

Hi @Debbie-TalkTalk 

I'm seeing about 25, however the sync speed in itself is lower than it ever was,

It used to sync at 35, I feel as though openreach have messed with my lines at the cabinet

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Message 5 of 25

Hi Spiug

 

Ok what speed are you seeing on the speed tests?

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Gliwmaeden2
Community Star
Message 6 of 25

Staff will be back on Monday, @Spiug.

Gliwmaeden2, a fellow customer.
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Message 7 of 25

Hi @Debbie-TalkTalk , been about 24H since i turned off for half an hour, still no change in sync speed unfortunately 😞

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Message 8 of 25

Hi Spiug

 

Thank you, please let us know how you get on.

 

Debbie

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Message 9 of 25

Will do this tomorrow, thanks @Michelle-TalkTalk 

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Message 10 of 25

Morning,

 

Thanks for the update. I've re-checked the connection stats now and I can see that the sync speed hasn't changed and the connection looks very stable. Could you try powering down the router for a full 30 minutes please. 

 

Thanks

 

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Message 11 of 25

Hi @Michelle-TalkTalk ,

 

Range seems to be better, however the speed into the house (as per router admin) is still slow in comparison as to what i've had prior 😞

 

Seem to be sitting at 27 instead of 37 which I had originally, which slowly gradually reduced.

 

Is there anything that can be done about this?

I'm due to renew in November and am in two minds,

 

Appreciate the assistance

 

thanks

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Message 12 of 25

Morning,

 

Just checking back in to see how the connection has been over the last few days?

 

Thanks 🙂

 

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Message 13 of 25

Hi Spiug

 

Thank you, please let us know how you get on.

 

Debbie 🙂

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Message 14 of 25

Hi @Debbie-TalkTalk 

Received the router thank you!

 

Will give it a few days and see how we get on

 

Thanks

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Message 15 of 25
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Message 16 of 25

Thank you Debbie

 

Will do.

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Message 17 of 25

Hi Spiug

 

Sorry for the delay.

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection/speed compares with this router.

 

Thanks

 

Debbie

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Spiug
Team Player
Message 18 of 25

Hi @Debbie-TalkTalk ,

A replacement router might be a good shout, is there any way you can send one out to me?

 

Thank you

Message 19 of 25

Hi Spiug

 

Have we also sent you a replacement router for testing just so we can rule this out?

 

The next step following this will be an Openreach engineer visit.

 

Thanks

 

Debbie

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Spiug
Team Player
Message 20 of 25

Hi Michelle ,

It does not have a test socket I’m afraid

 

Thanks