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No internet connection after moving homes

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7 REPLIES 7
MyronGains
First Timer

* The internet was meant to go live at the new place on 08/02/19.

 

* The engineer activated the line on that date, the router is emitting the white light, when you log in to the talk talk dashboard everything looks fine; it displays the upload and download speed, but there is absolutely no internet whatsoever both when you connect the device via WiFi or Ethernet. 

 

* things I tried: 1) resetting the router; 2) changing the dns to the google one 8.8.8.4; 3) resetting the router again and tracing to google.co.uk (it went through 6-7 hops which seemed fine)

 

Any help would be greatly appreciated as I am losing patience with TalkTalk (they told me they will give me a call back maybe on Wednesday)

 

kind regards

 

 

Community Team

Hi @MyronGains

 

I will look into this for you and get back to you. 

 

Regards

 

MyronGains
First Timer

That’s great; thanks Arne. I updated my profile so you can access my phone number etc.

 

I am by no means an expert, but I think there is something wrong at the cabinet perhaps. did a few trace routs and this is what I tend to get:

This one is for google.com

Hop1

ttrouter [192.168.1.1]

Hop2

host-78-151-229-201.as13286.net [78.151.229.201]

Hop3

host-78-151-229-200.as13286.net [78.151.229.200]

Hop4

host-78-144-9-43.as13286.net [78.144.9.43]

Hop5

host-78-144-9-33.as13286.net [78.144.4.43]

Hop6

request timed out

Hop7

216.239.57.116

Hop8

216.239.58.223

Hop9

1hr25s14-in-f3.1e100.net [216.58.206.99]

 

In essence what I see from this is that the router goes to few different places and then eventually reaches its destination, so there is internet somewhere 

 

I look forward to hearing from you

 

kind regards

 

 

Community Team

Hi @MyronGains

 

We have discovered that our radius server hasn't been setup correctly for your account, so you are not authenticating on our server. So we have sent off the request to rebuild it. 

 

We can check in 48 hours. 

 

Sorry for the inconvenience caused

MyronGains
First Timer

Arne

 

Thanks for a quick reply. Fingers crossed this solves a problem: I will certainly reply after the next 48hrs

 

kind regards 

Community Team

Hi MyronGains,

 

How are you getting on, everything looks OK from our end now?

Chris

MyronGains
First Timer

Hi Chris 

 

Thanks for your message. It’s all good now, the internet seems to be working at a reasonable speed. 

 

I really appreciate all the help

 

kind regards

Community Team

That's great news, thanks for letting me know 🙂

Chris