I have had the hub for a few days myself, and have to agree with your comments. I have a three-storey house and it reaches all floors from the ground floor up, no deadspots and decent throughput in the bedrooms at the top.
I moved house three weeks ago and cannot set up my new hub!
i have phoned four times. Each Tim over an hour.
i am a very disabled pensioner and cannot move about the back of my TV and talk talk box!
i have had no television for three weeks but you are still charging me full money.
can you please send an engineer to set it up!
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
I have just renewed my faster fibre contract and said I wanted the new Wifi Hub as I was a longstanding loyal customer. They said I would need to pay £30, I suggested there must be someone there who had the authority to waive the £30 charge. There was and they did! So now have new hub FOC 🙂