New Wi-Fi Hub login password?

[godfrem]

Have just got the new Wi-Fi Hub but can't for the life of me find where to change the initial log in admin password. Can anyone help please?

[QEL0465 · Accepted solution]

Sure, no problem.

Log into your WiFi hub as usual, and select Access Control.  In there you will be able to select "user" - see screenshot added.

[godfrem]

Perfect, thank you very much. All sorted now. Must say that so far am impressed with the new Wi-Fi  Hub, has improved the connections and speed no end.

[QEL0465]

Good man!

I have had the hub for a few days myself, and have to agree with your comments.  I have a three-storey house and it reaches all floors from the ground floor up, no deadspots and decent throughput in the bedrooms at the top.  

[rodrigo5]

Log into WiFi hub Select Access Control Modify and select 'user'.

For more router help: 192.168.1.1

[Tom Purvis]

I moved house three weeks ago and cannot set up my new hub!

i have phoned four times. Each Tim over an hour.

i am a very disabled pensioner and cannot move about the back of my TV and talk talk box!

i have had no television for three weeks but you are still charging me full money.

can you please send an engineer to set it up!

tom

[Lastmanbob]

you can get to the router by typing 192.168.1.1 into ayn broswer then entering the info on the card or back of router, but i have been trying that & despite me never having changed anything it wont accept the user name or password.

[OCE_Debbie]

Hi Lastmanbob 

Please can you create a new thread, we can then look into this further.

Thanks

Debbie

[Ivanka Nikolova]

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@godfrem wrote:

Have just got the new Wi-Fi Hub but can't for the life of me find where to change the initial log in admin password. Can anyone help please?

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[Petal27]

I'm having exactly the same problem - I can't see what you were directed to doo n order to solve this problem... how did you get logged in ?

[Kerri881]

Just received my new WiFi hub, set it up and turnt it on. I left it all night and is still just flashing amber.

[OCE_Michelle]

Hi Kerri881,

I'm sorry to hear this. I've just posted on your thread now.

Thanks

[Gerrygee]

You're very lucky to get one. I upgraded to faster fibre and got a so called super router which is not super. I asked for wifi hub as I had been a loyal long time customer. They said I would have to pay £30 when all new customers get one free. So much for loyalty.
Gerry Graham

[Geheppo4]

Well I have to disagree with you wise owl we have had ours for quite some time and live in a two story terrace house and my router sits on the rear window sill facing into the dining and living room and I use a range extender but my internet is still bad and keeps dropping off, even my laptop now says it has no connection and it always did even when some of our devices lost the connection

[OCE_Michelle]

Hi Geheppo4,

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

Thanks

[Willhoy]

To be honest You would be better off leaving things as they were!

[Geheppo4]

Hi OCE_Michelle, 

thanks for the info I have already created a thread thanks 

[OCE_Michelle]

Hi Geheppo4,

Ok thank you 🙂

Thanks

[tammy_l]

hi

1. Can the Userid A.N.D the Password be changed.

2. What special Characters are accepted.

3. Can the new Userid and Password be copied 

     and pasted in. 

[OCE_Karl]

Hi tammy_l

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl