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Faster Fibre Download Speed

Cbendel
Team Player
Message 7 of 7

Hello,

 

We have been on TalkTalk Faster Fibre Package for a few years now .

The Download Speed never seems to exceed 17Mbps and Upload Speed is always around 5Mbps.

I have noticed in the service centre graph for the past few days connection speed it says guaranteed speed is 11Mbps and actual connection speed is 18Mbps (actually it is around 16.9Mbps maximum in speed tests)

This guaranteed speed of 11Mbps and a download speed that never seems to exceed 17Mbps

sounds like the Faster Broadband Package NOT the Faster Fibre Package.

The Faster Fibre Package was supposed to have download speeds up to 38Mbps. The  guaranteed speed is not 11Mbps for Faster Fibre.

According to your website Faster Fibre is now supposed to have average download speeds of 38Mbps.

Can you please confirm we on on the correct package that we have been paying for.

Something does not seem right.

 

Regards,

Keith

 

 

 

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6 REPLIES 6

Message 1 of 7

OK Thanks Karl

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Message 2 of 7

Hi

 

All tests are clear.  You are on the correct fibre service, with sync at 18mb down and 6.2mb up.  This is within the estimated speed range for your line.

 

Thanks  

 

Karl. 

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Message 3 of 7
Thank You Martin
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Message 4 of 7
Thanks for the information.

Keith
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Message 5 of 7

You MUST be on fibre if you have an upload speed in excess of 2 Mbps !

 

2 Mbps is the absolute maximum on ADSL.

 

As @Skynet_TX the "average" speeds are determined by OFCOM and the ASA.

 

Details here

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c...

Skynet_TX
Community Star
Message 6 of 7

Hi @Cbendel ,

 

The 'average 38mbps' advertised for Faster Fibre is an average across all customers that are on that product, the actual speed you can achieve is totally dependent on the length and quality of your phone line.

 

If you can log into the 'My Account' site then it should show you what product you are using. Also if you can log into your router and check the connection stats then this would also prove if you were on fibre or not, you will probably see something like this in your router connection stats :

 

Skynet_TX_0-1598899116627.png

 

If this says VDSL then you are on a fibre connection, if this says ADSL then you are on Faster Broadband (copper wire).

 

You can also use this site to see what services BT think your line can support, and what maximum speeds you should be able to achieve.

 

For fibre (VDSL), these are the approximate maximum speeds you can expect to achieve based on your distance from the street cabinet :

 

Skynet_TX_0-1598899601897.png

 

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