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FIbre Support

Get expert support with your Fibre connection.

Slow speeds

Siannn
Team Player
Private Message TalkTalk
Message 75 of 75

Router keeps disconnecting, and telling me I am connected with no Internet connection and when it comes back on I end up getting really slow speeds everytime, I have it fixed and the normal speeds only last for 2 days maximum 

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74 REPLIES 74

Message 41 of 75

That's great, thank you, what do I do about the routers as I have 2 now, the engineer has left the new one set up as the old router was making a clicking sound and he said that it should not be doing that 

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Message 42 of 75

Hi @Siannn 

 

Just a follow up 🙂

 

I've checked the engineer report from this morning.  The engineer has confirmed that work was carried out on the line and at the cabinet.

 

Lets see how your connection behaves over this weekend.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 43 of 75

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 44 of 75

Thank you 

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Message 45 of 75

Hi

 

The current fault that BT have open has now been booked in for Thurs 19th AM (8-1).

 

I can then check the report tomorrow afternoon.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 46 of 75

Okay how do I arrange the appointment?

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Message 47 of 75

Hi

 

If a fault exists, and is not caused by anything on your side, then there would be no charges applied.  It is up to Openreach to maintain and clear any issues within their network.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 48 of 75

Will I be charged for the visit? 

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Message 49 of 75

Hi

 

We can see what this next engineer will do, and escalate further within Openreach if required.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 50 of 75

The last engineer I had out was on the 4th of September. He rewired everything in the flat and it still hasn't worked from then.

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Message 51 of 75

Hi

 

If you can let us know once the engineer has been, we can check their report and findings and then see what the next step is.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 52 of 75

I have had loads of engineer visits and do not want to be charged for them, they've have been out relentlessly and the problem still continues, they have put all new wiring into the flat and I have now also changed the router and still nothing works 

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Message 53 of 75

Hi

 

Have you called in to our teams recently.  I'm showing that a fault is logged out to Openreach.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 54 of 75

Maybe if the channel is set to a channel that works the router won't reset itself and will manage to keep the speeds 

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Message 55 of 75

I have recieved the router and the speeds have come up a bit but I'm still not getting my guaranteed speeds are you able to run another line test as that seems to brings the connection speeds up

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Message 56 of 75

Hi @Siannn 

 

Ok no problem. I will check in again with you after the router has arrived.

 

Thanks

 

Debbie

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Message 57 of 75

I literally had an appointment to the property last week and had all the wiring in my house replaced, so I'll wait to test the new router first. Thank you 

Message 58 of 75

Hi @Siannn 

 

Openreach are now advising that an appointment to the property is required.

 

Would you like me to arrange the engineer visit or wait until you have received and tested with the replacement router first?

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Message 60 of 75

Thank you, will keep you informed