Get expert support with your Fibre connection.
on 07-09-2024 08:47 PM
Router keeps disconnecting, and telling me I am connected with no Internet connection and when it comes back on I end up getting really slow speeds everytime, I have it fixed and the normal speeds only last for 2 days maximum
on 19-09-2024 07:17 PM
That's great, thank you, what do I do about the routers as I have 2 now, the engineer has left the new one set up as the old router was making a clicking sound and he said that it should not be doing that
on 19-09-2024 02:41 PM
Hi @Siannn
Just a follow up 🙂
I've checked the engineer report from this morning. The engineer has confirmed that work was carried out on the line and at the cabinet.
Lets see how your connection behaves over this weekend.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 03:12 PM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 03:12 PM
Thank you
on 18-09-2024 03:11 PM
Hi
The current fault that BT have open has now been booked in for Thurs 19th AM (8-1).
I can then check the report tomorrow afternoon.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 03:05 PM
Okay how do I arrange the appointment?
on 18-09-2024 03:02 PM
Hi
If a fault exists, and is not caused by anything on your side, then there would be no charges applied. It is up to Openreach to maintain and clear any issues within their network.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 03:00 PM
Will I be charged for the visit?
on 18-09-2024 02:59 PM
Hi
We can see what this next engineer will do, and escalate further within Openreach if required.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 02:56 PM
The last engineer I had out was on the 4th of September. He rewired everything in the flat and it still hasn't worked from then.
on 18-09-2024 02:54 PM
Hi
If you can let us know once the engineer has been, we can check their report and findings and then see what the next step is.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 02:44 PM
I have had loads of engineer visits and do not want to be charged for them, they've have been out relentlessly and the problem still continues, they have put all new wiring into the flat and I have now also changed the router and still nothing works
on 18-09-2024 12:37 PM
Hi
Have you called in to our teams recently. I'm showing that a fault is logged out to Openreach.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-09-2024 12:34 PM
Maybe if the channel is set to a channel that works the router won't reset itself and will manage to keep the speeds
on 18-09-2024 12:33 PM
I have recieved the router and the speeds have come up a bit but I'm still not getting my guaranteed speeds are you able to run another line test as that seems to brings the connection speeds up
on 17-09-2024 10:22 AM
Hi @Siannn
Ok no problem. I will check in again with you after the router has arrived.
Thanks
Debbie
on 17-09-2024 09:54 AM
I literally had an appointment to the property last week and had all the wiring in my house replaced, so I'll wait to test the new router first. Thank you
on 17-09-2024 09:51 AM
Hi @Siannn
Openreach are now advising that an appointment to the property is required.
Would you like me to arrange the engineer visit or wait until you have received and tested with the replacement router first?
on 16-09-2024 09:07 AM
on 16-09-2024 09:05 AM
Thank you, will keep you informed