Wifi extender

[MrHazzer]

Hi,

I've had my Wifi for a while now. Downstairs I am having no issues, but upstairs my connection is VERY slow. Could I request a wifi extender

[Karl-TalkTalk]

Hi

Additional eero is on the way.

If you receive any emails about this being chargeable, they are system emails, so ignore these, this is not chargeable.

Thanks  

Karl. 

[MrHazzer]

All done 👍🏻

[Karl-TalkTalk]

Hi
 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[MrHazzer]

Yes please that would be fantastic if you could 

[Debbie-TalkTalk]

Thanks @KeithFrench 

Hi @MrHazzer 

Are you happy for me to send the additional eero?

[KeithFrench]

Hi @Debbie-TalkTalk 

I have analysed this WiFi network and the problem is certainly related to low signal strength upstairs. In light of this, please can you supply an additional eero Pro 6 for @MrHazzer.

Thanks. 

[KeithFrench]

Hi @MrHazzer 

Please can you PM the zip's password?

[MrHazzer]

Here is the Zip you requested

[KeithFrench]

Do not worry about interpreting the results; I will do that for you. I will send a PM to that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[MrHazzer]

So my router is located in my living room. The connection when I'm downstairs is great. I'm paying for 500mbps and upstairs last night I was getting 27mbps. This morning I'm getting 47mbps.

Anything you could send across to help improve this would be great.

Thanks,

Harry

[KeithFrench]

Hi @MrHazzer 

@Debbie-TalkTalk has asked me to help you with your WiFi coverage issues.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

[MrHazzer]

Thanks for the reply.

I have the Eero Pro 6 

[Debbie-TalkTalk]

Hi MrHazzer

I'm sorry to hear this. Can I just check, which router do you have?

@KeithFrench  could you offer any advice please?

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.