I need a replacement router

[Darren35]

Hi,

I'm in need of a new router, please. Our connection speed to the device is constantly low. I have had live chat twice to try to fix this but still its the same. Can anyone help me in getting this resolved as I'm now paying for a service that I'm not getting. The router is very old, and it constantly causes buffering to every device. We restart it and it works for a short time then starts again. Hoping someone can help. Thanks, Darren

[Debbie-TalkTalk]

Hi Darren35

Have you received the replacement router?

@Charlene7 - Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Karl-TalkTalk]

Hi Darren

A new router is now on the way to you.  Should arrive in the next 48hrs.

Thanks  

Karl. 

[Darren35]

Hi Karl,

Thanks, I think I've completed it ok. If you can assist that would be much appreciated,

Thanks, Darren

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

Thanks  

Karl.