on 08-08-2021 02:20 PM
I have followed the instructions, tried to change the server to mail.talktalk.net & stmp.talktalk.net but it couldn't open the connection.
Then I deleted the account on my phone and trying to add it again but it says my username & password are incorrect. They aren't. I now can't get beyond that stage.
I tried the Live Chat but the "solution" provided didn't work so I was told to close the chat & try again. Doing that then got rid of the links shown in the Chat.
I'm also having issues with setting up Thunderbird email on my laptop (ie it won't).
At some points it tells me to enter my talktalk email but I don't have one.
on 13-09-2021 09:04 AM
HW-16745, I'm afraid you didn't change any information provided and that means it's still not matching what we hold on our systems.
on 12-09-2021 04:54 PM
When you subscribe to TalkTalk MailPlus you're asked for the email address, and its password, that you wish to retain access to. A successful subscription would result in getting a confirmation email and a MyAccount login that uses the same email address and password as its login credentials.
What's the error message indicating if you cannot login to your customer MyAccount?
on 09-09-2021 07:00 PM
The Support team send these links via Community Personal Messaging (PM). These messages are by selecting your avatar, top right of the Community page when you're logged in to Community and you then select the envelope icon. There are functional issues currently with PM's so let us know if you don't see or cannot select the link.
on 09-09-2021 01:15 PM
I've sent another link after this I won't be able to offer support if you're not able to provide the information that matches your account.
on 08-09-2021 10:57 PM
I've added the information like you asked.
The last reply was that nothing could be done for 7days - on 13th August.
I can't tell when or if anyone has responded very easily, because it doesn't come through on my phone or my laptop.
on 08-09-2021 10:17 PM
I've merged your post into the existing topic.
As you know, Ady could not verify your use of the mailboxes because the data you gave did not match to that held by TalkTalk.
So that Ady can look at your MailPlus account please put the customer account number in your Community profile Private notes.
on 08-09-2021 09:46 PM
I'm still waiting for someone to get back to me regarding my previous query. The settings don't work to reset my tiscali address on my mobile or laptop.
I've been waiting a month now, this isn't good service.
on 13-08-2021 07:26 AM
Hi HW-16745, unfortunately the information provided doesn't match what's held on our systems. We aren't able to try again for 7 days here on the community.
on 11-08-2021 10:29 AM
Hi HW-16745, please answer the questions in the below link to enable us to access your account and help with your questions:
If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
on 11-08-2021 10:28 AM
Hi HW-16745, sorry to be a pain, but I can't identify the account from the mobile number I've resent the secure link again please use the account number to allow me to pull up your account.
on 11-08-2021 06:59 AM
Hi HW-16745, I've sent you a personal message to get more account information. Once I have that I'll be able to speed up the process of getting you full access again.