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DG8041W restarts with Kernel Panic error

shimirel
First Timer
Message 3 of 3

Hi for the last few days our internet randomly restarts. Looking at the logs on the router I see the following error. Yes, it says 1981 for the date, but it had log lines around it at the time of the most recent outage. 

 

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

 

The router is the following:

Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:DG8041W;
HWVer:I.1.01;
SWVer:v1.05t;

 

Looking around it appears to be similar or the same as this post

https://community.talktalk.co.uk/t5/Fibre/DG8041W-Kernel-Panic/td-p/2682215

 

Any ideas for how to resolve it? 

 

Best Regards

Richard

Best Regards Richard
0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi shimirel

 

i've updated the firmware to 1.06t.  See if this helps.

 

Thanks  

 

Karl. 

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Skynet_TX
Community Star
Message 2 of 3

Hi @shimirel,

 

This is a known problem with version 1.05 of the firmware, which I can see from your post you are currently using. When the staff here are back on Tuesday they may be able to push out version 1.06 of the firmware to your router, this has the fix in it to correct this error.

 

Version 1.06 has not been generally released yet, but if you are having this specific problem then the staff may well be able to push it out to your router, they will hopefully respond early next week to help.