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Fibre 65 being restricted during peak hours!

daz19721
Team Player
Message 36 of 36

My download speed is being restricted during peak hours and goes back to normal after peak hours and during the day. there is no change in my usage except for the use of an amazon firestick in the evening which is not watchable due to the constant buffering. What happened to the TalkTalk promise of not throttling usage during peak hours? Like many others I am not happy with this service!

TT speedtest.pngTT Speedtest 2.pngspeedtest.pngSpeedtest outside peak times.png

 

Daz
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35 REPLIES 35

Michelle-TalkTalk
Support Team
Message 1 of 36

Hi daz,

 

I'm sorry to hear this, however thank you for confirming. I've passed this straight over to our Network Team now and have asked them to take a look and I will post back here as soon as I receive an update.

 

Thanks

 

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Message 2 of 36

Hi Michelle 

 

Unfortunately there has been no change during peak hours.

 

Regards.

 

Daz
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Michelle-TalkTalk
Support Team
Message 3 of 36

Hi daz,

 

Thanks for the additional information. Has there been any improvement at peak times since your last post? If not then I will escalate this straight to our Network Team for investigation.

 

Thanks

 

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Message 4 of 36

Michelle

Openreach have just been and found no faults whatsoever on my line or equipment, he is this afternoon going to reset my profile at the exchange to see if that rectifies the issue. He also said with the cabinet being a stones throw away from my house and the main exchange being a stones throw from the cabinet that i should not be experiencing such large drops. He suggested that maybe TT have me on a large contention ratio which maybe whats causing the issue? He asked me to do a speedtest while here and was confirmed at 72 down and 18 up, he showed 78 down and 20 up on his equipment and said my system is perfect, except for the peak hours slow down issue.

 

Regards

Daz
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Michelle-TalkTalk
Support Team
Message 5 of 36

Hi daz,

 

Thanks for the update and please let us know how you get on.

 

Thanks

 

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Message 6 of 36

Hi Michelle

Engineer has been and found no fault on my end as I already knew.. he now needs openreach to do work on the box down the street.

Thanks 

Daz
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Michelle-TalkTalk
Support Team
Message 7 of 36

Hi daz,

 

I'm really sorry for the delay and please let us know how you get on and if you need us to look into this further for you.

 

Thanks

 

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Message 8 of 36

And for the record if you are under your hand back rates you can cancel without penalty anyway although you have to give TT a reasonable period to fix it.

 

Oh and any other ISP providing an FTTC service to you uses exactly the same OR infrastructure. The only significant physical change will be at the cabinet.

 

So like I said good luck and carry on. I'm off to stream some Netflix.

 

😀

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Message 9 of 36

I really hope I'm wrong but  think that just means you won't be paying up front.

 

And TT don't throttle so whatever the issue is it's somewhere else.

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Message 10 of 36

Trev, I completely agree, my next step after the visit and my setup is again proven to be fine and that I am being throttled during peak hours I will start pushing to get my contract cancelled under the 'not getting the service as advertised' guaranteed 58mbps connection when the evidence shows I am not getting that. Will look at another better ISP when this crap service is cancelled.

Daz
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Message 11 of 36

Hey wee man.. suggest you read the top part also and digest what the agent has written, so yeah, I won't be paying it..  Thanks 😂

Daz
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Message 12 of 36

They'll send an engineer around to make a quick buck out of you but the facts are that you're clearly getting throttled / restricted in the evening (peak hours) and not getting the service as advertised (that you're paying for).

 

All of the replies of "TalkTalk do not throttle anyone" is utter hogwash but you're in a Talktalk forum filled with Talktalk employees (many clearly masquerading as customers), so you'll always get steered into the direction of the customer and their hardware is at fault.

 

 

Message 13 of 36

Read it again including the terms of the offered credit.

 

Good luck and carry on big man.

 

Fritz

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Message 14 of 36

Screenshot_20210217-205654_Samsung Internet.jpg

As I said 😉

Daz
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Message 15 of 36

Chat agents are not empowered to waive potential engineer fees, I add my good luck.

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Message 16 of 36

You had 8(?) posts after the OCE replied, one of which was yours. Those posts push your thread down the priority list so it will mean you wait longer for their reply. One extra on 8 makes very little difference...hence the advice. You can take it or leave it as you please but regardless it doesn't change the fact that it's true.

 

Good luck with your problem, I hope you don't have to wait too long. 

 

Fritz

 

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Message 17 of 36

Well ferguson.. wee man, if you read his post again you will see he said we all need to stop posting so the OCE's pick up this thread (which they have done already).. hmm.. he posted on the thread instead of just leaving it be.. just as you have done too.. and for your info seeing as you asked, it was a TT agent on chat that waivered the fee, I have a screenshot of the chat on my phone to prove this. 

Daz
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Message 18 of 36

@daz19721 That was a rather harsh and unpleasant response, wee man. This is a community forum and members are encouraged to offer helpful advice to others, which is no more than @FritzCT has done. It is most unusual for potential engineer charges to be "waivered" in advance, who agreed to this? 

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Message 19 of 36

Fritz.. I can assure you I have nothing to fear wee man and I can also confirm that the engineer cost has been waivered by TT.. and my test point connection has been running for a few days with no change so yeah.. you wasted a comment for no reason at all except you trying to get your 2 pence worth on people's threads.. move along fella!

Daz
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Message 20 of 36

@daz19721 wrote:

Chris the above ss was a speedtest with no phone connected to my FTTC socket, the ss below is taken from a speedtest with faceplate removed, a new filter in the test socket and router cable plugged in!test socket.png

I have had numerous chats online with agents who keep repeating the same bs and want me to pay for an engineer to come look at my setup.. I can guarantee my setup is fine, always has been, even the bt engineer who moved my master socket to my living room said i would see little drop at peak hours due to my house being just 400 yards from the towns main phone exchange but yet you lot follow a script over and over and over and just won't listen to what i'm telling you!


So plugging into the test socket isn't an instant test. You need to give it a few days to see what happens. Also, the test socket eliminates your internal wiring so its worth a shot for a few days to make sure it's not an internal issue.

 

You'll pretty much only pay if the problem is at your end. If it's test socket backwards it's not your liability (with some exceptions). If you're confident that your set up is fine then you've nothing to fear and they're not going to send an engineer unless you agree to the potential costs.

 

You all need to stop posting and let the OCE's pick this up cos constant posts pushes it down the priority list.

 

Fritz