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No Internet Connection, after resetting router its disappeared on all devices

BootstrapBill
Chatterbox
Message 2 of 2

Have had issues with Broadband ever since launch day; random disconnects, no service, slow speeds

Today I get home from work and my Girlfriend has said she was unable to do most of her work as once again, the internet just wasnt working. She's spent a fortune on Mobile Data and shouldn't have to spend more.

 

I did some troubleshooting, reset the router. Now not a single device in the property can find it in Wifi settings. Cant get ahold of ANYONE (unless through Twitter, oddly) and I am getting increasingly frustrated. I am on the verge of launching the router out the window and switching to BT. At this point I dont know why I havent already. I conveyed my deep concern for the future of my contract pretty much straight away.

 

I dont even know what anyone can do at this point.

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I've a different model router on the way to see if this will improve the wifi connections.

 

Thanks  

 

Karl. 

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