on 14-02-2019 08:29 AM
Yesterday I had an on-line chat to discuss the new price of Fibre. I have been with TalkTalk since the very beginning, that is quite a few years, so I asked what is available to me. I was told that the price that I have seen at £19.95 is for new customers and price for existing customers is £25.00. So once again another company that does not reward loyalty. After some whinging I was told that the manager had agreed to me paying £19.95.
19-02-2019 10:17 AM - edited 19-02-2019 10:19 AM
I also tried to get this new offer and was refused.
Frustrating as I only have a few months left of my contact and willing to sign up for another 18months so you're guaranteed to have me locked in for longer plus i have the entertainment tv boost and happy to pay the extra £4 tv charge, seems stupid not to offer it to me.
But now you're probably going end up losing me later this year, TalkTalk seems to be going against everything it stands for recently. It's what made you different from the rest (BT, Sky) being able to change your package and take up new offers whenever you wanted, such a shame.
on 19-02-2019 09:26 AM
It is a new policy introduced November last year, however as others have discovered with a bit of discussion new deals can be applied to existing customers account.
Sorry for any confusion caused.
16-02-2019 01:00 PM - edited 16-02-2019 01:01 PM
It is a clause in the T&C of new offers-
It used to be that you could take a new offer anytime after the first 30 days. They even made a big deal of the fact that existing customers could always have the best deal. Then late last year they snuck this new "90 days remaining" condition in without informing existing customers.
I got in touch with them last week prepared to have this out with them in light of recent new customer deals. But they offered me a great deal with any fuss or argument. So this 90-day thing isn't a hard and fast rule.
on 15-02-2019 08:46 AM
on 14-02-2019 11:19 AM