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Unable to connect to VPN

mpjwarren
Chatterbox

on ‎28-04-2022 08:42 AM

Message 9 of 9

Hi, I've been unable to connect to VPN since some time last week. I've seen a few posts stating a custom firmware can be installed to resolve this, can this be done for me please? I've completed my name/number etc in community profile.

Thanks

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8 REPLIES 8

Karl-TalkTalk
Support Team
In response to mpjwarren

on ‎28-04-2022 10:38 AM

Message 1 of 9

Excellent, thanks for confirming.

 

Regards,
 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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mpjwarren
Chatterbox
In response to Karl-TalkTalk

on ‎28-04-2022 10:37 AM

Message 2 of 9

Thanks - working now

Karl-TalkTalk
Support Team
In response to mpjwarren

on ‎28-04-2022 10:29 AM

Message 3 of 9

Hi

 

Firmware is now updated, give the VPN a test.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

mpjwarren
Chatterbox
In response to Debbie-TalkTalk

on ‎28-04-2022 10:17 AM

Message 4 of 9

Thanks Debbie - any time is fine

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Debbie-TalkTalk
Support Team
In response to mpjwarren

on ‎28-04-2022 10:14 AM

Message 5 of 9

Hi mpjwarren

 

Apologies for this.

 

I will need to make a change to your firmware, when would be the best time to do this?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

 

Debbie

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mpjwarren
Chatterbox

on ‎28-04-2022 10:07 AM

Message 7 of 9

I'm not using a windows computer. issue is present on Mac + iPhone. Here is a link to the same issue I've referred to - please install 

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Divsec
Community Star

on ‎28-04-2022 09:50 AM

Message 8 of 9

Hi @mpjwarren your post has been escalated. Your computer likely had a Microsoft update last week .

I don't work here and all my opinions are my own.
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