I have the new TalkTalk Wi-Fi Hub running using an Ethernet connection to my PC and I believe it is faulty.
For over 3 months I've been in contact with talktalk to try and sort out my internet problems. weekly the connection will drop to nothing and I am having to hard reset the router to get anything. This worked sporadically until today when even though the router is saying that I'm connected at 13.2 mbps down and 1.0mbps up but have no throughput at all with the latest speedtest result 0.32mbps down and 0.4mbps up..
The helpline staff want to go through all the scripted responses but without actually seeming to do anything to help. Getting me to change Wireless Channels even though I'm using it wired. They are saying they cannot find a fault with the line but are willing to send out an engineer which could be chargeable.
Surely its the router at fault.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you. To aid the diagnosis, please can you state what happens to hub's LED on the front when this happens? Obviously, you should not have been asked about wireless channels, that is ridiculous when you use it wired.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
I'm really sorry to hear this.
I've contacted our warehouse team to find out why the router hasn't arrived and requested that this is dispatched as soon as possible.
Please can you post back on this thread tomorrow and we can check on this router order.