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Internet down

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7 REPLIES 7
r0mUK
Team Player

Hi, 

 

Internet is down since 1:33am today.

 

I am not able to contact your support team. 

 

Being a key worker I need to be able to work (remotely) from 9am, please can you help? 

Gliwmaeden2
Community Star

I can ensure this is in the workflow,  but they are still playing catch up from the huge number of customers in need who would normally have used chat / phone lines. 

 

I've no idea if this will be quicker,  but you could try completing this form:

 

https://www.talktalk.co.uk/my/enquiry

 

Crucial to be signed into My Account for it to submit successfully. 

Gliwmaeden2, a fellow customer.
r0mUK
Team Player

Many thanks for your reply. 

 

I submitted the enquiry form. 

 

R

r0mUK
Team Player

Hi, 

 

Looking at https://downdetector.co.uk/status/talktalk/ it looks like there is a global outage in Kent area (TNxx)

 

Your service status page mentionned all is fine. 

 

Please can you advise?

 

Thanks

Dazza5
First Timer

I live in the TN23 area of kent (Ashford) and my broadband is also down.  Having scoured the local community Facebook pages, it seems everybody around here on TalkTalk is suffering the same issue.

 

Apparently they've flagged it as urgent so you like to assume it'll be sorted soon

r0mUK
Team Player

Hi @support,

 

 

 

Any update on this issue??

 

Internet is down since almost 12 hours.

 

Also your status dashboard doesn't report the on going in Kent!

 

Thanks

 

 

r0mUK
Team Player

Hi,

 

Found this thread on Twitter from OpenReachHelp that confirms there is an issue around Ashford

 

https://twitter.com/OpenreachHelp/status/1246075095401062400

r0mUK
Team Player

Hi,

 

Internet is back.

 

This thread can be closed

 

Thanks