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New router

Tigerfrog
First Timer

on ‎13-04-2021 02:34 PM

Message 2 of 2

I need to request a new router. I have an open reach engineer in the house at the moment. He has said I need a new one but I cannot speak to anyone to ask for a new one. Please help

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Michelle-TalkTalk
Support Team

on ‎14-04-2021 10:51 AM

Message 1 of 2

Hi Tigerfrog,

 

I'm sorry for the delay. Is this for a connection or speed issue? Has the router previously been factory reset and then retested again? If you've already tried then please let us know and we can send a replacement router for testing.

 

Thanks

 

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