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No internet for almost a month

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4 REPLIES 4
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First Timer

Hello, I have been having problems with my broadband for weeks. I tried the chat, text and calling. I had two engineers cone over and everytime everyone says sonething different and that it's fixed, Internet works for a few hours and then goes again.

This is my last resort abd then I am changing provider. 

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First Timer
Ps: Sorry for the spelling errors
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Community Team - TT Staff

Hi,

 

I'm sorry to hear this. I've run a test on the line which has detected a potential fault and the connection looks unstable. Could I just confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? As soon as we've confirmed this then we can pass this straight over for investigation.

 

Thanks

 

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First Timer
Hello,
I had an engineer visit again and it seems to be working again. I have no way to check if the landline works unfortunately, I will try to get a phone and I'll let you know
Thanks
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Community Team - TT Staff

Hi Pobatemela

 

Thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Debbie