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Router damaged by lightning strike

Ndemenezes
First Timer
Message 5 of 5

Following yesterday's storms, router is now completely dead (no power).

 

I've run the network connection tests and troubleshooting which confirms it is an issue within the home rather than the line to my home.

 

Live chat is not available 

 

How do I please arrange for a replacement router to be sent to me?

 

 

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4 REPLIES 4

Message 1 of 5

Hi

 

Glad our team was able to help.

 

Regards,

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

Thanks for your help Debbie, router has arrived and I'm back online.

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Ndemenezes

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 4 of 5

Hi @Ndemenezes,

 

If the router is dead (no lights) and you have tried it in multiple plug sockets, the staff here will be able to arrange a replacement for you, they should be able to respond to this post tomorrow to assist further.