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Setting your TV Box as your primary box

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You can easily set up your TV box as your primary box within More TV


You may find that your access has been restricted when viewing channels or video-on-demand. You may see error code TTG-238/ 239 appear on your TV screen.  Content from other providers (such as iPlayer and Netflix) can be used as normal. However, using both set-top boxes at the same time could cause problems with picture quality, buffering and errors.

TalkTalk Set-top Boxes

If you’re unable to complete this yourself, please make a note of your box identifier number (you'll be asked to provide the last part of this code) and contact us. 

Simply follow the steps below to find your box identifier number:

  1. Press the Menu / youview button on your remote
  2. Select Settings
  3. Select Device Information
  4. You'll see your box Identifier number


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