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Setting your TV Box as your primary box

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You can easily set up your TV box as your primary box within More TV on your box. However, if you’re unable to you will need to know your identifier number.  

 

You may find that your access has been restricted when viewing channels or video-on-demand. You may see error code TTG-238/ 239 appear on your TV screen.  Content from other providers (such as iPlayer and Netflix) can be used as normal. However, using both set-top boxes at the same time could cause problems with picture quality, buffering and errors.

 

TalkTalk Set-top Boxes

 

 

To set your chosen set top box as primary, please make note of your box identifier code before you contact us (you'll be asked to provide the last part of this code). 

Simply follow the steps below to find your box identifier number:

  1. Press the YouView / Menu button on your remote
  2. Select Settings
  3. Select Device Information
  4. You'll see your box Identifier number

 

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