on 28-07-2019 02:59 PM
I am back with the same old problem, My internet connection to my laptop keeps dropping off when I leave my laptop for 30 minutes or so and I have to keep reconnecting it1
I have run update checks on my laptop and even looked to see if there is a better driver for my network adapter and run diagnostics on my laptop for problem with my connection but everything comes back running smoothly.
This always occurs when I move my laptop from the area I normally work in to my rear bedroom where my charger is situated to put my laptop on charger but when I do that I am directly above my router!
Can some one help me with this or suggest some thing that might help correct this
on 15-08-2019 03:27 PM
Despite setting this to a dedicated channel of 6, are you saying that the router changes that channel?
Give it a while to test & if needs be, please get me more screenshots from Acrylic.
on 14-08-2019 06:59 PM
On the 2.4GHz band, how is the channel allocation set, is it on Auto or a dedicated channel? The initial recommendation would certainly be to set the 2.4Ghz channel bandwidth to 20MHz only (see my guide I sent you for details on how to do this).
on 14-08-2019 04:09 PM
Sorry I did not get back to you earlier but I was having problems with my laptop battery and I had to replace it!
To get back to the problem with my internet connection dropping off on my laptop I download the Acrylic wi-fi home analyser software you suggested and here are all the results that I took screen shots of over the last few weeks.
Hope I have copy them properly for you and they are readable
on 05-08-2019 09:26 AM
Please see my attached guide on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.
Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.
on 05-08-2019 09:01 AM
Since our last chat I have been busy trying to sort out why my laptop connection to the internet keeps dropping on my laptop
I contacted Window support about my version of Windows to ask why I could not update to the latest version and allowed the support agent to remotely access my computer to run some diagnostic checks and the agent verified that I am running the latest version of Windows 10 and that because I am a windows insider I get the updates soon than the actual release and reported that everything was running fine.
After my chat with support my connection seemed to be okay for a couple of days then started dropping of again on Saturday, it stay connected as long as I am using the computer but if I leave it for some length of time when I return to it I have to reconnect it and I have it set to auto connect to me network.
I would appreciate some help in checking my Wi-fi Bands for interference if that is okay with you
on 30-07-2019 03:14 PM
on 30-07-2019 02:57 PM
Sorry about the Windows Insider build I could have sworn that in your specs you said OS Build 18362, oh well hopefully it won't be anything to do with a bug in that. I guess it must be where you said it was V1903, rather than V19H1.
The power management setting may have been the cause, but only time will tell.
Do you want my help to check the WiFi bands for interference?
on 30-07-2019 02:46 PM
on 30-07-2019 01:30 PM
Just in case you are not sure about where to check the power management.
Right-click on the network icon in the Notification area & select Open Network & Internet settings. Then click on Change Adapter options. Next right click on the Wi-Fi adapter & select Properties. Click the Configure button.
This is what you need to make sure is unticked for Power Management to be disabled:-
on 30-07-2019 01:11 PM
This customer is not a Windows Insider though.
on 30-07-2019 11:54 AM
If you check the ms website it is 18362.267 what you are quoting is not V1903 at all.
on 30-07-2019 11:09 AM
.267 was released a couple of days ago.
What about the power management question I keep asking about?
on 30-07-2019 11:07 AM
Your OS Build is way out of date anyway, you should have done at least one cumulative update.
on 30-07-2019 11:06 AM
Thanks Keith I will look into that and see if I can get the update OS Build to 18362.267.
Can you tell me the exact date that it was updated as I was away last week between 15 and 22 of July and may have missed it but really I shouldn't have because my laptop is set for automatic updates and I have not seen any