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I setup my new talk talk router but after activation date the router still doesn't connect

First Timer
Message 4 of 4

I setup my new talk talk router but after activation date the router still doesn't connect to the internet. I am able to access router configuration with the ip address but nothing else.


Message 1 of 4



I'm sorry for the delay and thanks for the update.





First Timer
Message 2 of 4

I fixed it trying to replug it a couple times just now, thank you.

Community Star
Message 3 of 4

Hi @exkhael,


What light(s) do you have showing on the router ?


Did you receive a text/email to confirm your service had gone live ?. Are you able to log into the 'My Account' site to check the status of your activation ?


It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.


Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').


For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.


Don't post any personal details in this thread, just add them to your community profile.


Then they will hopefully be able to respond to this post tomorrow.