on 30-05-2021 02:03 PM
Having completely wasted well over two hours on Live Chat with two Call Centre agents on a Saturday afternoon, total frustration caused me to end the chat. Despite explaining the history, facts and requesting an engineer visit/recall, unfortunately the agents were unable to stray from the checklist/script in front of them. I'm more than happy to accept responsibility for costs for the engineer's visit, as long as the fault is found to be within the property... but I'm extremely confident that the issue lies, yet again, within the same local cabinet (possibly due to recent work activity within it).
I'm a long-standing (and hopefully valued) TalkTalk customer, and would prefer that to continue for a little longer... so could I please respectfully request that a Community Agent relieve my total frustration and arrange for an engineer visit as soon as possible?
on 04-06-2021 03:41 PM
on 04-06-2021 03:02 PM
Hi Debbie, many thanks for your assistance in getting an engineer to visit the property.
As requested, I can confirm that the issue seems to have been resolved this morning and was found to be, as suspected, on ageing external BT/Openreach equipment. I will obviously monitor performance over the next few days to ensure continuity, but the current broadband speeds appear to be at an impressive 74.8Mbps download and 18.9Mbps upload.
Once again, many thanks and best wishes.
on 03-06-2021 09:13 AM
on 02-06-2021 08:21 AM
Hi Taff Strat
I'm really sorry to hear this.
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 30-05-2021 02:57 PM
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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