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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Email issue 15/05

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook. The webmail service is working as normal.We’re sorry for any inconvenience this is causin...

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Email password error - IMAP disabled

Changed all my devices before 17th FEB, yet locked out now with password cannot be validated messages. How do I get the account reset? Please don’t suggest the help chat as just been on there for 2 hours being passed around chat BOTs and team members...

Gsi001 by Popular Poster
  • 1290 Views
  • 13 replies
  • 3 like

Resolved! My Pipex email on both Windows and Android has stopped working

I've lost my email connection for PIPEX email on both Windows 10(Thunderbird client) and Android (TypeApp Client). I was using IMAP and imap.dsl.pipex.com as the server on port 993 but despite setting it to SSL/TLS it says cannot authenticate. My ema...

David4468 by Popular Poster
  • 1408 Views
  • 12 replies
  • 1 like

Email Access Lost

Good evening just looking for some help.About 2 hours ago I lost access to send & receive emails on my MAC & iPhone.the settings had been changed in line with the email message received from TalkTalk.Can some please advise it they will be restored au...

T59555 by Popular Poster
  • 556 Views
  • 7 replies
  • 0 like

getting emails on iphone

so I received an email yesterday to my iPhone saying that I needed to update my setting if i wished to continue receiving emails this way, I have updated the setting, but have still lost access to my emails, both on the iPhone and Mozilla Thunderbird...

zantra02 by First Timer
  • 654 Views
  • 6 replies
  • 0 like

Email settings update - password problem (again)

Belatedly I have up dated my account settings to allow my iPhone to fetch my talktalk emails again since “the change” but can’t get past the requirement for a password….. like others! I have tried reentering my password in the mail settings, to no av...

SusieH3 by First Timer
  • 652 Views
  • 5 replies
  • 0 like

Cannot send emails from a Virgin Media account

Hi,I have been with Virgin Media for many years with no problems, but now I cannot send any emails but can receive them! When I try to send any I get this message "Connection Gracefully Closed".I searched the internet and it stated that somehow I was...

Cannot send emails from my iPhone whilst abroad

I cannot send emails from my iphone, these were previously working fine, but I can receive them. I am currently abroad.I have checked my mail settings and these are all correct. The following error message appears ‘ Cannot Send Mail The server reject...

Jeremy8 by First Timer
  • 527 Views
  • 1 replies
  • 0 like

Email not working on app on iphone

Hello, I received an email from yourselves advising my emails will stop coming via the app until I update my software and settings. I have done that and still cannot access emails on the app, I have tried to delete and reinstall my email on the app a...

iPhone Email Error: cannot get email - password not entered

I have updated my iphone email settings (IMAP) for my Tiscali account but I cannot send or receive email - I get the error: password not entered for account (even though I am certain the password entered + the settings are correct). I can logon to Ta...

EMAIL DELIVERABILITY ISSUES WITH TALK TALK DOMAINS

Hello, We are a marketing email service provider and are trying to resolve an issue with email deliverability to Talk Talk domains such as @talktalk.net, @Tiscali.co.uk, @Lineone.net and @dsl.pipex.net. This appears to be a repeat of an issue last se...

User7and2 by Popular Poster
  • 905 Views
  • 4 replies
  • 0 like

Unable to access emails using app since 26 Jan 23.

My wife is unable to access her talktalk email address using an app on her ipad and tablet. We have followed the instructions on a link on a recent email but the mail will still not come through. We changed the port numbers for incomimg and outgoing ...

Sheffboy by First Timer
  • 527 Views
  • 2 replies
  • 0 like

Dsl.pipex.com email - can receive but not send

Bit of an odd one for you all. My wife and I have dsl.pipex.email which we access through Thunderbird. I can receive & send but my wife's email can only receive. When she tries to send out email, there are the following error messages, "Login to serv...

AMThomas by First Timer
  • 1009 Views
  • 7 replies
  • 0 like

ERROR NO PASSWORD PROVIDED

This has been going on for a week now on both iPad and iPhone. I can sign onto webmail and do everything without a problem. I have checked everything in settings and all correct. My husbands email on his iPhone and iPad work fine. HELP PLEASE

Ann74 by First Timer
  • 575 Views
  • 3 replies
  • 0 like

Tiscali emails no longer accessible via MS Outlook

I've been a TalkTalk Mail Plus customer for a few years, in order to maintain an old Tiscali.co.uk email address (I no longer have a contract with TalkTalk as my ISP). All was working well till last Friday, when something changed and I am no longer a...

gordon_r by Popular Poster
  • 3381 Views
  • 15 replies
  • 0 like

IMAP email

Hello. My webmail is working fine, but I can't send or receive emails using Mail for Mac (on an iPhone and a Mac desktop). Looking at other posts it sounds like IMAP/POP3 may have been disabled for my account. Could you please let me know what I need...