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email support

Ask us about your TalkTalk email account and Webmail.

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Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

unable to send gmail emails

I use outlook 2007 both at home and work and both with Freeola. At work I can not longer send emails to someone with a gmail email, it gets returned with an error message.At home our smtp is Freeola, but at work because we are with Talk Talk it has t...

suemoore by First Timer
  • 396 Views
  • 3 replies
  • 0 like

Sending emails from iPhone

Hi I am unable to send emails from my iPhone but can receive them still.I get an error message saying “username or password is incorrect” but I know they are both right.I have tried deleting and re-adding account or changing password which didn’t wor...

ShaunyR1 by First Timer
  • 242 Views
  • 1 replies
  • 0 like

Emails get bounced when sending to a gmail account

Hi, i have my email, domain and hosting with talktalk business- have done for a long time sice they took it over from F2S. With Googles recent change in security checks, im now having all my mail to anyone with a gmail account bounced with the below ...

Unable to send onetel email via relay.plus.net

Hello I get the following message in a bounceback email: Diagnostic-Code: smtp; 550 5.7.509 Access denied, sending domain [ONETEL.COM] does not pass DMARC verification and has a DMARC policy of reject. [AS5PR09MB6841.eurprd09.prod.outlook.com 2023-05...

cannot send emails using Thunderbird

hello i am currently unable to send emails (neither new emails, nor replies/forwards) from my Tiscali account via Thunderbird - see screenshot below - i have also tried the solutions suggested in the post; https://community.talktalk.co.uk/t5/Email/Ca...

Tiscali email problem.jpg

Following talktalk request to upddate email details.

My email now will not send emails , they sit in the outbox, Using suggested change to email sttings:-Outlook in Win 10incoming mail mail.talktalk.net:993:1outgoing mail smtp.talktalk.net.587:0Gives error

beeman86 by Chatterbox
  • 854 Views
  • 10 replies
  • 0 like

Configure DNS records for dsl.pipex.com

Good Morning, I have used SMTP2GO for years and like all things that work fine they have decided to change things:"We're following up regarding a change we are making to our system that will impact your free account with us. To align ourselves with t...

SMTP2GO 22_05_23.png
Bill73 by Popular Poster
  • 471 Views
  • 3 replies
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Resolved! smtp smarthost

When I pass an email from my laptop to "smtp.talktalk.net" using my fibre connection, is it necessary to send a user name and a password? I would assume not, as Talktalk knows where the email is coming from. If user name and password is necessary on ...

ian17 by Participant
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  • 4 replies
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Can't send emails from webmail

Receiving emails on Talktalk webmail but unable to send emails. I get this message: Message could not be sent to the following recipients: [t........@gmail.com) (453 - 453 4.2.0 vYvCpxnhzqmMi Too Many Recipients (TT605)Tried in Outlook and recieved t...

Trinny5 by Chatterbox
  • 418 Views
  • 1 replies
  • 0 like

Unable to send email

When I try to send an email from Mail on my iMac a box comes up with the message Cannot send message using the server smtp.dsl.pipex.com The sender address XXXXXXX was rejected by the server smtp.dsl.pipex.com. The server response was: uxj6pk1r6DDpF ...

Edmund2 by Team Player
  • 514 Views
  • 4 replies
  • 0 like

Problems sending messages

Sent a message at 16:30 OK from a few minutes after I get Sending of the message failed.Unable to authenticate to Outgoing server (SMTP) smtp.talktalk.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoi...

kdp999 by Conversation Starter
  • 321 Views
  • 2 replies
  • 0 like

Can receive but not send emails via Thundebird

I can receive but not send emails via Thunderbird. Having checked with Talktalk webmail I find that they appear with no problem , Which suggests I think that my account setting is faulty, but having checked my settings I cannot find the cause.I am no...

ivann1938 by Popular Poster
  • 835 Views
  • 7 replies
  • 0 like

Email account restricted to webmail only

Hi Team, My wife's account associated with my former TT account is unable to use anything other than the webmail. It has been like this for a long time. We would like to be able to use it once again with iPhones and iPads again. Having read things he...

Brooksey by Participant
  • 803 Views
  • 7 replies
  • 0 like

Social tariff

Is there a social tariff I can be put on. I am disabled and only on benefits

Resolved! Unable to set up email in Outlook on new laptop

I have not been able to send emails for a few weeks now from my old laptop, which was running MS Outlook 2007. From reading various posts here I concluded that the obsolete version of Outlook was the issue and have now got a new laptop with Office 36...

Screenshot 2023-04-23 134947.png Screenshot 2023-04-23 133926.png
Rob_AX by First Timer
  • 711 Views
  • 2 replies
  • 0 like

Unable to access emails on mobile and other devices

Hello, I am no longer able to access my emails on my iPhone and other devices, and instead I am only restricted to sending and receiving emails on webmail and this is less than ideal when I need notifications for emails. Please could this be resolved...

anthoh28 by First Timer
  • 500 Views
  • 3 replies
  • 0 like

Cannot send/receive to/from Hotmail

Although I seldom use it, only for emergencies, my mail client is suddenly unable to send/receive to/from my Hotmail account in its regular checking. All other accounts are working properly. I am able to send to Hotmail addresses. The error is report...

Mal469 by Whizz Kid
  • 1413 Views
  • 5 replies
  • 0 like

Sending emails on Kindle Fire HD8 (10th Gen)

My wife & I both access talktalk webmail using the email app on a Kindle HD8. Server settings are identical. Only difference I can see is my address is from a legacy account (tiscali.co.uk) whilst hers is talktalk.net. I can send emails but she canno...

kam1953 by First Timer
  • 968 Views
  • 1 replies
  • 0 like

Email from pipex blocked

Hi, I have had a lot of emails I don't receive anymore that are sent to a pipex account. I tried to send an email from a Gmail account to check if it's working and I got an error message attached to my Gmail that it was blocked with an error TT992. I...

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Billy25 by Popular Poster
  • 366 Views
  • 2 replies
  • 0 like

552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992)

552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992) My emails to and from onetel and gmail accounts using Outlook 2010 on my personal laptop are now getting rejected.Can anyone offer a solution please? Error log says this:Reporting-MTA: dns; go...

247cookie by Conversation Starter
  • 1103 Views
  • 13 replies
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Mail delivery failure

Sending out an email to several recipients receives the following error message from one of the recipients. Other gmail recipients receive email messages ok. Can you explain in easy terms what I need to do to allow my email to be sent to this particu...

malchr1s by First Timer
  • 780 Views
  • 3 replies
  • 0 like

restore email access

HiMy email access to my homecall email is restricted to webmail only, can not use windows mail or phone email client any more.i believe ive updated the settings to the latest secure settings,but that has not restored access.can i get help from the su...

mary-g by First Timer
  • 367 Views
  • 1 replies
  • 0 like

Webmail access only

For the attention of the support guys. I have had my email account deactivated so I can access using webmail only. This was due to me using Windows Live Mail to read my email. I understand this is not a secure peice of software. I have now installed ...

bobsgolf by First Timer
  • 296 Views
  • 1 replies
  • 0 like