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DSL3782 Cisco Anyconnect VPN Issues

geecy
Chatterbox
Message 11 of 11

Hi I am unable to use my VPN for work. Ive read a few issues on here with a differnt router type resolving the issue. I connact using AnyConnect by Cisco - it appears to connect but then nothing works. I have a DSL3782

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10 REPLIES 10

Message 1 of 11

Hi geecy

 

That's great, thanks for keeping us updated 🙂

 

Debbie

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Message 2 of 11

Hi thank you for your help. Just to update the thread to say all is working with the new router. Thanks again. 🙂

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Message 3 of 11

Hi geecy

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 4 of 11

Yes please Debbie. Thank you for your help 

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Message 5 of 11

Hi geecy

 

Apologies for this.

 

I can send a replacement HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Message 6 of 11

Hi Debbie

 

thanks for your help, however unfortunately is still does not work. 

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Message 7 of 11

Hi geecy

 

Thank you. I have now updated your router firmware.

 

Please let us know how the connection compares following this.

 

Thanks

 

Debbie

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Message 8 of 11
I’ve updated.
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Debbie-TalkTalk
Support Team
Message 9 of 11

Hi geecy

 

Apologies for this.

 

I can update your router firmware which should resolve this issue.

 

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your Community profile has been updated.

 

Thanks

 

Debbie
 

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KeithFrench
Community Star
Message 10 of 11

There is new firmware out (V1.10) to fix this issue. I have asked one of TalkTalk's OCEs to pick your thread up and upgrade it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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